Dear Customer,

Please see the following messages concerning impacts of the coronavirus in China:

 

February 10, 2020

The designated operator of the United States of America, the United States Postal Service (USPS), would like to provide Union member countries and their designated operators with the following information. USPS is currently experiencing significant difficulties in dispatching its letter-post, parcel-post and EMS items to China (People's Rep.), because most of its supplier airlines have suspended their flights to China until further notice.

As a consequence, starting immediately, USPS can no longer accept transit letter-post, parcel-post and EMS items destined for China, until sufficient transport capacity becomes available. Additionally, for purposes of its quality of service measurement and pay-for-performance arrangements (such as EMS guaranteed service) USPS is now declaring force majeure for the mail items it sends to China.

USPS thanks all Union member countries and their designated operators for their understanding during this challenging period, and will update them via EmIS once the situation has returned to normal.

 

February 8, 2020

PME Int'l Guarantee Suspension to China and Hong Kong beginning February 10th

The U.S. Postal Service (USPS) will be temporarily suspending the guarantee on Priority Mail Express International destined for China and Hong Kong, effective Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area.

USPS is undertaking all reasonable measures to minimize the impact to our customers.

 

February 7, 2020

Further to EmIS 10/2020, the designated operator of China (People’s Rep.), China Post, asks us to reiterate and inform other Union member countries and their designated operators of the following issues with regard to preventing and minimizing the spread of the novel coronavirus (2019-nCoV), as per the requirements of the Chinese government.

First of all, according to the World Health Organization, coronaviruses do not survive for long on objects. It is therefore safe to receive postal items from China, without risk of contracting the new coronavirus. Measures have nevertheless been implemented to ensure the safety of mail processing and postal staff, including disinfection of postal offices, processing centres and transportation vehicles, and monitoring of postal staff’s physical health. China Post kindly requests the assistance of other Union member countries and their designated operators in providing the above information to senders.

  1. Measures taken for disinfection and delivery

All postal offices, processing centres and transportation vehicles will be disinfected regularly and postal staff’s physical health will be monitored. For all inbound mail (letter-post, parcel-post and EMS items), China Post will contact the recipient by telephone in advance to inquire as to their delivery preferences. Delivery will be conducted via non-face-to-face methods, such as temporary storage at the postal outlet, availability for collection from the outlet, or delivery to a smart parcel locker. Therefore, delays should be expected in the processing and delivery of inbound mail, and it may not be possible to provide written proof of delivery.

  1.  Impact on customer inquiry

As delivery options for all inbound mail need to be agreed by the recipient in advance, China Post kindly requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which may not allow for the provision of written proof of delivery under these special circumstances.

With regard to customer inquiry for inbound mail (registered/insured letter-post items, parcel-post and EMS items), the provision of written proof of delivery by China Post is not mandatory under such circumstances. Inquirers who submit inquiries to the system while this provision remains effective should be advised not to escalate their inquiries to subsequent workflow levels.

  1. Impact on transit mail transportation

Owing to the spread of the 2019-nCoV virus, a number of international airlines have suspended flights to mainland China, and some border ports in neighbouring countries are also temporarily closed. As a consequence, China Post will temporarily store affected transit mail (air and surface) and will transport it to the destination countries when these transport options are once again available. Delays should be expected in transport and delivery during this period.

To date, transit mail to the following countries has been affected: Dem. People’s Rep. of Korea, Kazakhstan, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan and Viet Nam.

China Post thanks all Union member countries and their designated operators for their understanding, and will inform them via EmIS once the situation has returned to normal.

 

January 28, 2020

The designated operator of China (People’s Rep.), China Post, asks us to inform other Union member countries and their designated operators that, in order to prevent the risk of further transmission and spreading of the novel coronavirus (2019-nCoV), China Post has been instructed by the Chinese government to disinfect all mails destined to or transiting via Wuhan at its processing centre.

For international mails (letter-post, parcel-post and EMS items) destined for Hubei Province (postcodes 430000–449999), China Post will contact the addressee by telephone before delivery to ask about their delivery preferences. The mail can either be temporarily stored at the postal outlet, or made available for pick-up from the outlet, or delivered to a smart parcel locker, or delivered by other non-face-to-face methods. These steps will result in delays to international inbound mail processing and delivery, and it will not be possible to provide written proof of delivery in some cases.

Delivery methods for international inbound mails are thus agreed by the recipient before delivery, and China Post kindly requests the assistance of other Union member countries and their designated operators in explaining the special circumstances to senders.

China Post thanks all Union member countries and their designated operators for their understanding; it will inform them via EmIS once the situation is back to normal.