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  • Country disruptions (updated 3/30/20) Open or Close
    Updated Country Status
    3/20/20 Armenia Owing to the suspension of flights resulting from the outbreak and spread of COVID-19, the postal operator of Armenia expects serious delays in processing of inbound and outbound mail (letter-post, parcel post and EMS items) from 19 March 2020 until further notice.  This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter-post, parcel post and EMS items).   Delivery may be performed via methods that restrict direct contact. For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature may be replaced in the signature field by the postman/postwoman’s signature, together with the delivery code.
    3/16/20 Australia Australia Post has advised that written proof of delivery is suspended, until further notice, for inbound items.
    3/20/20 Austria The Austrian government has extended the measures aimed at slowing the pandemic spread of the corona virus, Covid-19. Postal services will be affected by the regulatory measures. The measures will be in effect at least until 14th of April 2020 and may be amended from time to time.  As long as these regulatory measures are in place, the  Austrian Post will no longer be able to meet all of its contractual obligations, in particular the quality delivery standards, in full.
    3/24/20 Belarus The current situation will have a major impact on quality of service for all types of inbound and outbound mail. Under these circumstances, RUE “Belpochta” can no longer guarantee service delivery standards (including delivery times and other quality parameters).  As far as possible, international and domestic operations will be continued on a regular basis.
    3/23/20 Bermuda All public transportation, including flights into Bermuda, have been suspended with effect from 20 March 2020, and affected individuals are required to self-quarantine.  These measures are having a direct impact on postal operations and service quality. Therefore, Bermuda Post Office is declaring a situation of force majeure with regard to all international letter-post, parcel-post and EMS items.
    3/24/20 Bhutan Bhutan Post is experiencing significant disruption to its daily operations. This is having a direct impact on service quality for international inbound and outbound services, and severe delays are to be expected until normal transport capacity becomes available. Bhutan Post is therefore declaring a situation of force majeure in relation to all international letter-post (including Prime Express), parcel-post and EMS services.
    3/23/20 Brazil There may be a severe impact on service quality for international inbound and outbound services. Correios can no longer guarantee the service delivery standards (including delivery times and other quality parameters) applicable under UPU provisions and related bilateral and multilateral agreements with designated operators and any interested third parties.   Pursuant to its commitment to preserving the health and safety of the population and its employees, Correios will be making changes to its delivery procedures to help contain the spread of the virus. Until further notice, letter-post, parcel-post and EMS items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient.
    3/24/20 Canada Canada Post confirms that processing of inbound items from the US will proceed as normal and asks USPS to continue sending mail dispatches to Canada.  While processing of domestic and inbound mail from USPS will continue as normal, there may be some delays on certain inbound mail items from USPS due to limited air network capacity. It should be noted, however, that the surface and air networks between USPS and Canada Post are operating smoothly.  Given the potential for service delays for our customers, Canada Post is treating this situation as a case of force majeure.   In order to eliminate interaction with customers at their doorstep and in accordance with physical distancing requirements, Canada Post has implemented revised delivery procedures. US inbound items requiring the payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item for collection. All other items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.
    3/27/20 Cape Verde All UPU member countries are advised to expect serious delays for both inbound and outbound mail as a result of the numerous flight reductions and cancellations.
    3/25/20 Cayman Islands All mail services are suspended through April 6.
    3/25/20 Chad The government of Chad has decided to close its land borders and suspend all flights, except for cargo, as from 19 March 2020 until further notice.   Consequently, STPE is no longer able to send postal items to other designated operators or receive postal items from them.
    3/18/20 Chile International inbound mail addressed to Easter Island will no longer be accepted; there will be delays in the processing and delivery of international inbound mail; signature on delivery for internaitonal inbound mail will be suspended and replace by delivery methods that limit direct physical contact.
    2/10/20 China Temporary suspension of the guaranteed delivery times on PMEI.
    3/23/20 Columbia Roads and borders have been closed as part of the country's internal government policies, affecting logistics operations at national and international level. Moreover, operations at the exchange office are also being affected by the suspension of airline services.
    3/20/20 Croatia A special process for postal items subject to signature upon delivery has been introduced as from Wednesday, 18 March 2020.  For registered or insured items, parcels and EMS items, the item will be placed in the addressee’s mailbox or deposited at the front door of their house or flat. In the signature field, the postman will enter "C-19" to indicate that the item has been delivered without the recipient's signature.
    3/16/20 Cyprus Cyprus Post has advised that significant delays are to be expected in the delivery of all inbound letter-post, parcel-post and Express Mail Service (EMS) items. Postal items that would ordinarily require written proof of delivery may, with the addressee’s consent, be deposited in the addressee’s mailbox or in a secure location on the addressee’s premises, with signature by the mail carrier.
    3/20/20 Ecuador All postal services in Ecuador are suspended with immediate effect until further notice.
    3/16/20 El Salvador Correos de El Salvador has advised that it will need to reduce its workforce across the logistics chain. As a result, customers should expect delivery delays for all letter-post, parcel-post and EMS items.
    3/24/20 Estonia Suspended signature on delivery for inbound items requiring proof of delivery in order to avoid human contact. Registered items will be delivered to mailboxes where possible. In case of delivery to the person, the courier will enter the receiver’s name on the handheld device, but with the word “Courier” in place of the signature. Courier parcels will still be delivered to the addressee, but in place of the signature, there will be an image (picture) of an address card, which the recipient will first be asked to sign (preferably using their own pen).
    3/27/20 France For the postal-parcel division only: Offices of exchange FRAINB – FRBLDB – FRCYMA – FRDVRB – FRERNA – FRERNB – FRMCRA – FRSLMB – FRTLSJ will be closed on Monday, 30 March, Tuesday, 31 March and Saturday, 4 April 2020; As from Monday, 30 March, only items weighing less than 15 kg and with a maximum package size of 32 cm x 24 cm x 24 cm will be delivered by its commercial network; Every effort will be made to provide the service, but delivery standards will not be guaranteed; All other packages will be subject to delayed service; This measure will remain in effect until further notice.
    3/18/20 French Polynesia Unable to  accept letter-post, parcel-post or EMS items from any Union member countries.  OPT PF – FARE RATA is thus declaring a case of force majeure and ceasing, with immediate effect, to accept letter-post, parcel-post or EMS items from any Union member countries until 31 March 2020.
    3/27/20 Germany Deutsche Post has implemented supplementary measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.
    3/23/20 Guyana Furthermore, all entry ports into Guyana have been closed for 14 days.  As a consequence, delays are to be expected in the handling and delivery of all mail (letter-post, parcel-post and EMS items).
    3/24/20 Honduras It is necessary to suspend the postal service right across the postal supply chain until 29 March 2020, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). It therefore asks countries that normally send their mail to Honduras by air cargo flights not to do so for the time being; otherwise the mails will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government.
    3/20/20 Hong Kong Hongkong Post asks us to inform other Union member countries and their designated operators that the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) is now back to normal.
    3/27/20 India India Post has suspended all international mail exchanges for the time being.  A complete countrywide lockdown has been announced until 14 April 2020. However, the postal service is being maintained as an essential service: domestic mail exchanges are continuing, and all international mails received by offices of exchange before 22 March 2020 are being delivered, though with limited staff, and subject to strict regulations announced by the government.The current situation will have a major impact on quality of service for all types of inbound and outbound mail. In these circumstances, India Post can no longer guarantee service delivery standards (including delivery times and other quality parameters).
    3/24/20 Indonesia Pos Indonesia operations, for all outbound and inbound mail (letter post, parcel post and EMS) are disrupted. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended.
    3/20/20 Ireland Suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit direct contact, with immediate effect.
    3/24/20 Israel Israel Postal Company will continue to process incoming and outgoing mail, giving priority to premium services such as EMS and PRIME, and will make every effort to ensure the regular distribution of mail.  However, due to the above restrictions, Israel Postal Company can no longer guarantee service delivery standards.  In addition, since 17 March 2020, a signature is no longer required for items requiring signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded.
    3/18/20 Jamaica Implementing a restructured operations programme. This will have an impact on the processing of all inbound and outbound mail, as follows: Inability to guarantee delivery standards for letter-post, parcel-post and EMS items, owing to adjusted opening hours of post offices and postal agencies.
    3/17/20 Kuwait Kuwait Postal Sector has suspended all inbound and outbound mail (letter-post, parcel-post and Express Mail Service (EMS) items) until further notice.
    3/17/20 Latvia Latvijas Pasts has advised that the processing of all inbound and outbound international mail conveyed via passenger air transport has been suspended until further notice. Latvijas Pasts will strive to find alternative means to convey its outbound mail by truck or cargo air transport. However, there may be significant delays in the meantime. For preventive purposes, shipments are stored in a warehouse for 72 hours prior to transport. Customers should expect delays.
    3/18/20 Lebanon The processing of all inbound and outbound international mail conveyed via passenger air transport has been suspended until further notice.
    3/16/20 Lithuania Lithuania Post, has advised that all letter-post, parcel-post and EMS items requiring signature on delivery will be delivered to customers indirectly. Consequently, it will not be mandatory for mail carriers to collect and provide written proof of delivery.
    3/24/20 Luxembourg International and domestic operations will continue as normal insofar as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following: In general, post offices will remain open (with the exception of 21 post offices), but will be closed on Saturdays; For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature will be replaced by the postman/woman’s signature, together with the delivery code, in the signature field. Post Luxembourg is no longer able to guarantee delivery times or comply with standard rules for signature on delivery.
    3/25/20 Madagascar The Government of Madagascar has declared a state of sanitary emergency for a period of 15 days, with effect from 21 March 2020.  In order to restrict human contact as far as possible, all passenger flights have been suspended, personal travel is strictly limited, and public transport services are no longer permitted to operate.  These measures are having a severe impact on postal operations. Until further notice, post offices will be operating a minimum service and the delivery of mail (letter-post, parcel-post and EMS items) is suspended.  Consequently, Paositra Malagasy is no longer able to guarantee quality of service for all categories of inbound and outbound mail (letter-post, parcel-post and EMS items), in particular with regard to compliance with export and delivery standards for letter-post and EMS items.
    3/24/20 Malaysia Delays are to be expected in the processing, transportation and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to the suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19.  For inbound mail deliveries, letter-post, parcel-post and EMS items will be handled as follows: Items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient, for health, safety and security reasons. Instead, the postman will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest.   For delivery of items to a mail room, the addressee will receive a text message or telephone call. Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended.
    3/26/20 Maldives UPDATE: Maldives Post has advised that the government of Maldives has decided to extend the measures adopted as a precaution against the spread of the global COVID-19 pandemic. Therefore, Maldives Post is suspending the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) from March 19, 2020 through April 4, 2020. This will have a major impact on operations and, consequently, on quality of service for all types of mail. The disruption is expected to continue until the epidemic is over. Consequently, service delivery standards cannot be guaranteed, and a situation of force majeure has been declared.
    3/24/20 Malta All letter-post, parcel-post and EMS items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. For these items, the postman/woman will ask for the recipient’s name and ID number, and this information will be entered by the postman/woman in the signature field on the registration barcode sticker.
    3/17/20 Moldova Posta Moldovei has suspended all inbound and outbound mail (letter-post, parcel-post and EMS items) until further notice.
    3/24/20 Mongolia All international flights to and from Ulaanbaatar are suspended until 30 April 2020.  The international mail processing centre (MNULNA) will remain closed until 1 April 2020. This closure may be extended.
    3/24/20 Montenegro Owing to the outbreak of the coronavirus (COVID-19) inbound and outbound postal traffic will be suspended until further notice.
    3/20/20 Myanmar Suspended all passenger flights from and to Yangon International Airport, with effect from 18 March 2020 until 30 April 2020 inclusive.  Owing to this situation, Myanmar Post will be unable to provide outbound mail services (letter-post, parcel-post and EMS items) to international destinations and is therefore ceasing, with immediate effect, to accept letter-post, parcel-post and EMS items until passenger flights resume at Yangon International Airport.
    3/16/20 Netherlands PostNL has advised that all letter-post, parcel-post and EMS items requiring signature on delivery will no longer be signed at the time of delivery. For these items, the mail carrier will ask the recipient for the last three digits of the recipient’s ID reference number, and this information will be entered by the carrier in the signature field on their handheld device. This temporary measure will be effective until further notice.
    3/27/20 New Zealand With effect from 25 March 2020, the Government of New Zealand has raised the COVID-19 alert level to 4 (the highest level), declared a national state of emergency, and introduced wide-ranging measures that include self-isolation for four weeks across the entire country, limitation of the number of staff working to provide essential services and the implementation of skeleton operating staffs, and a ban on domestic travel. New Zealand Post has been identified by the Government as a business entity that provides essential services to the people of New Zealand. Therefore, New Zealand Post will remain in operation during the alert level 4 lockdown period, insofar as possible under the state of emergency provisions and regulations in place.  Owing to the above restrictions, New Zealand Post can no longer guarantee service delivery standards (such as delivery times and other quality parameters, transmission of scanning events.  Delivery changes: New Zealand Post has changed the way in which items requiring signature are delivered, so as to eliminate the need for customers to use scanners. The delivery staff will knock at the door as usual, step back away from the door, and ask for the recipient’s name to record proof of delivery. In this way, the need for any physical contact is eliminated (EmIS 113/2020).
    3/20/20 Norway Owing to the lack of transport capacity following numerous cancellations of international flights resulting from authorities’ measures to limit the transmission of COVID-19, the postal operator of Norway,  Posten Norge AS, is currently unable to send postal items to any countries outside the European Union, with the exception of Australia, Brazil, Canada, Hong Kong, Iceland, Israel, Japan, Korea (Rep.), Liechtenstein, New Zealand, the Philippines, Singapore, Switzerland, Thailand, Turkey, the United Arab Emirates and the United Kingdom.   Posten Norge AS is therefore declaring a situation of force majeure and ceasing, with immediate effect, to accept postal items destined for member countries not listed above, until sufficient transport capacity becomes available. Delays are also to be expected for postal items destined to member countries listed above.
    3/27/20 Panama All categories of inbound, outbound and transit mail are suspended until further notice.
    3/24/20 Papua New Guinea The processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) will be subject to restrictions.
    3/17/20 Peru Suspended postal services until 3/30/20.
    3/24/20 Philippines The following changes are being made to PHL Post operations for the period of community quarantine (currently scheduled to run until 12 April 2020):  International mail processing centres will maintain a skeleton workforce in order to accept incoming international dispatches. Inbound items received up to 12 April 2020 will not be processed and forwarded to delivery post offices until the normal work schedule resumes (as from 13 April 2020).  Delays to inbound and outbound postal items are expected during the community quarantine period.
    3/23/20 Portugal Portugal -  International and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:   Post offices will remain open in general (closing over lunchtime); For domestic and inbound international items that would normally require a signature, the postwoman or postman will sign for delivery in place of the customer (as   already stated in EmIS 115); CTT Correios de Portugal is no longer able to guarantee delivery times, observe the standard rules for signature on delivery, or make tracking data available for all shipments.
    3/18/20 Romania Travel restrictions have led to massive cancellations of international flights. Owing to the suspension of air services to a number of international destinations, Poșta Română‎ is facing difficulties sending international postal items, and delays are to be expected for all types of inbound and outbound mail (letter post, parcels and EMS). This will have a major impact on operations and, consequently, on quality of service.
    3/27/20 Russia Owing to the quarantine measures implemented in Moscow to minimize the spread of the coronavirus (COVID-19) and the fact that the principal office of exchange for imports is located in Moscow, Russian Post is unable to guarantee compliance with delivery standards.
    3/25/20 Samoa Samoa has therefore closed its borders and suspended all flights in and out of the country. Samoa Post will be closed from Thursday, 26 March 2020 until further notice; no inbound or outbound mail will be processed during this period.
    3/16/20 Saudi Arabia Saudi Post has advised that all letter-post, parcel-post and EMS items requiring signature on delivery will be delivered to customers indirectly. The mandatory written proof of delivery will be suspended and instead delivery will be based on a code sent to the addressee’s mobile phone.
    3/24/20 Senegal Measures to close the borders and restrict travel have been implemented by the Government of Senegal and the airlines.  These decisions will have a significant impact on shipment and delivery times for letter post, parcel post and packets. Consequently, La Poste du Sénégal is unable to guarantee compliance with delivery standards and is invoking a situation of force majeure with regard to quality of service.
    3/20/20 Serbia Public Enterprise Post of Serbia has made organizational changes regarding the acceptance, processing and delivery of all inbound and outbound mail products (letter-post, parcel post and EMS items), and the changes made will affect domestic and international quality of service.  For this reason, Public Enterprise Post of Serbia cannot guarantee service delivery standards during the current state of force majeure, and will be able to do so only once the situation has returned to normal.
    3/20/20 Singapore Signature on delivery will be suspended with immediate effect for all letter-post, parcel-post and EMS items. However, tracked confirmation of deliveries will be provided via the usual tracking event scans for products that allow tracking.   All letter-box-sized items (including registered, tracked, parcel and EMS items) will be deposited in letter boxes. For items larger than letter-box size, delivery will be made to parcel locker stations (POP stations), post offices or collection points (in descending order of priority) for collection by the addressee.  The provision of the addressee's mobile number on all items, if possible, will expedite the above process. For items for which no mobile number has been provided, delayed delivery is to be expected.  It will not be mandatory for Singapore Post to provide written proof of delivery, and delivery will be deemed to have occurred when collection is confirmed at the designated collection points.  These special measures have been implemented in order to reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding human contact. However, these measures will have an impact on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). This impact is expected to last until the end of the pandemic. Accordingly, inbound service delivery standards cannot be guaranteed until the situation returns to normal.
    3/24/20 Slovakia There may be a severe impact on service quality for international inbound and outbound services and service delivery standards.  Special processes have been put in place for postal items subject to delivery, specifically as follows:  Parcels that would ordinarily require the addressee’s signature can now be deposited in parcel terminals (these measures are aimed at avoiding contact between the recipient and the courier or postman/postwoman); delivery of registered items is suspended and will only be notified. These items will be deposited at post offices and the customer will receive a notification (announcement to mailbox, electronic notification sent by e-mail or SMS).  Slovenska Pošta has also extended by 14 days the current period of 18 days during which postal items will be stored at post offices. This is intended to alleviate customers’ concerns about having to collect items from post offices immediately, and also to help to reduce customer flows at post offices.
    3/20/20 Slovenia Suspended signature on delivery for inbound items insofar as possible.  In order to avoid human contact, Pošta Slovenije will deliver items using alternative delivery methods where possible. This includes delivery to agreed locations without physical contact (e.g. P.O. boxes, mailboxes, parcel lockers) and delivery without signature (to this end, a new “contact-free delivery” status for internal items has been introduced within the domestic Track & Trace system).
    3/25/20 South Africa Because of the suspension of many flights, exchanges of both inbound and outbound mails are currently blocked.  All post offices nationwide will be closed while the country is on lockdown, and all mail classes will be delayed. South African Post Office therefore requests that delivery standards be suspended in this force majeure situation.  At present, normal services are due to resume as of 17 April.
    3/24/20 Spain The Spanish Government has extended the “state of alert” that was declared on 14 March 2020, with effect until 11 April 2020, in order to reduce the risk of the spread of the novel coronavirus (COVID-19). The state of alert may yet be extended again.  This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS items).
    3/23/20 Sri Lanka A large number of international flights have been suspended, and the Sri Lankan Government has declared a “work from home” period until 27 March, subject to further extension if necessary to avoid further spread of COVID-19.  The Department of Posts is therefore suspending the processing and delivery of all international inbound and outbound mail (letter-post, parcel-post and EMS items) until sufficient transport and workforce capacity is available.
    3/24/20 St Lucia Is currently operating a restricted postal service with reduced hours, reduced personnel and fewer sub-offices.  This response plan will affect the processing of inbound and outbound mail as well as timely replies to queries.
    3/20/20 Suriname The country is in “lockdown”. The government has decided not to allow international flights until further notice.  Quality of service for all types of inbound and outbound mail (letter post, parcels and EMS) is impacted.  For this reason, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal.
    3/24/20 Switzerland Swiss Post  has had to change its delivery process for all items requiring signature on delivery.  With effect from 16 March 2020, letter-post, parcel-post and EMS items requiring signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device.  As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards.
    3/23/20 Thailand Thailand Post confirms that processing of international inbound items is still proceeding, and it asks all UPU member countries to continue sending their mail dispatches to Thailand as usual. However, in compliance with the strict ad hoc measures taken by the government, delays may be expected for all types of inbound mail (letter post, parcel post and EMS).  Signature on delivery for international services that would ordinarily require the recipient’s signature is still provided wherever possible. In cases where the recipients refuse to sign, the delivery officers will sign on the recipient’s behalf.
    3/23/20 Tonga Restrictions will be in place in the coming days that will have an impact on postal operations and quality of service for all types of inbound and outbound mail.  The measures will have repercussions on Tonga Post’s ability to keep its sorting and delivery operations running. For this reason, service delivery standards cannot be guaranteed, and a force majeure clause regarding quality of service is being invoked until the situation returns to normal.
    3/18/20 Tunisia Suspended all international flights arriving in and departing from Tunisia, owing to the novel coronavirus (COVID-19) pandemic, with effect from 18 March 2020 and until further notice. La Poste Tunisienne is therefore declaring a situation of force majeure and ceasing to accept letter-post, parcel-post and EMS items until sufficient transport capacity becomes available.
    3/24/20 Turkey A period of leave has been declared for certain parts of its workforce, especially those in high-risk categories, in both the public and private sectors. This will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). For this reason, service delivery standards cannot be guaranteed.
    3/27/20 Ukraine Ukrposhta is maintaining its operations, with measures in place to protect staff and customers. As these measures include self-quarantine of staff, delays are to be expected in the delivery of all inbound mail (letter-post, parcel-post and EMS items).
    3/25/20 United Arab Emirates In line with government directives, Emirates Post is required to take strict ad hoc measures aimed at minimizing human contact, during both sorting and delivery. These are likely to have an impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter post, parcels and EMS), at least until 2 April 2020. For this reason, service delivery standards cannot currently be guaranteed.
    3/20/20 United Kingdom Royal Mail Group can no longer guarantee service delivery standards (including delivery times and other quality parameters) applicable under UPU and associated or related bilateral and multilateral agreements.  Also, Royal Mail and Parcelforce have had to change their delivery process for all letter-post, parcel-post and EMS items requiring signature on delivery. As from 13 March 2020, items requiring a signature on delivery will not always be signed for by the recipient. Instead, in these exceptional and difficult circumstances, where the recipient has not been able to sign for the item but has duly received it, a code (XP1) will be entered into the handheld device, and this will constitute evidence of receipt.
    3/23/20 Uruguay Staff numbers in postal facilities are being reduce as far as possible, and tleworking introduced where feasible. Direct physical contacts are being minimized, and appropriate hygienic measures introduced. Post offices with large numbers of customers are being kept closed, with special collection points set up directly with customers. The above steps, along with the suspension and reduction of international flights and connections, will impact inbound and outbound postal operations and delivery. 
    3/26/20 Zimbabwe Zimbabwe Posts (Pvt) Ltd. (Zimpost) has advised that, following the suspension of flights into and out of Zimbabwe by its partner airlines, it has suspended all inbound and outbound international mail operations effective March 19, 2020 until further notice. Zimpost is therefore declaring a force majeure situation. It is unable to guarantee inbound and outbound mail standards.
  • 3/23/20 IMS will continue to offer basic services Open or Close
    We sincerely hope this communication finds you healthy, these are some crazy times we're living through! 
     
    As you may have heard by now, Michigan's Governor Whitmer announced this morning a "shelter in place" directive for all but those workers that are deemed necessary to sustain or protect life, or to conduct minimum basic business operations.  International Mail Service (IMS) will combine working from home with a skeleton crew to continue offering basic services to all customers.
     
    With our minimal staff, please contact the following via email (we can call you back if necessary):

    My hope is that we can all work together to get through this stronger than ever before.  Our thoughts an prayers are with all of you, we're in this together!

  • 2/28/20 Weather in the UK causing issues Open or Close

    Dear Customer,

    Please see the following two messages received from the UPU concerning heavy, snow, rain and flooding in the UK:

    Emergency Information System Message

    Message n° 64/2020

    27 February 2020

    The designated operator of the United Kingdom, Royal Mail, would like to inform other Union member countries and their designated operators that heavy rainfall in various areas has caused severe flooding, with many roads closed and impassable.

    The collection and the delivery of letter-post, parcel-post and EMS items has therefore been suspended, since 18 February 2020, in all areas with postcodes starting with the prefixes DE, HR, SY, TF, WR or WV.

    Royal Mail thanks all Union member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.

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    Emergency Information System Message

    Message n° 65/2020

    27 February 2020

    The designated operator of the United Kingdom, Royal Mail, would like to inform other Union member countries and their designated operators that there has been heavy snowfall in certain areas, causing treacherous conditions and preventing collections and deliveries from taking place.

    The collection and delivery of parcel-post and EMS items have therefore been suspended, since 24 February 2020, in all areas with postcodes starting with the prefixes DG, DH, HU, LA, NE or YO.

    Royal Mail thanks all Union member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.

  • UPDATED 3/9/20 Virus causing closures in Italy Open or Close

    The designated operator of Italy, Poste Italiane, asks us to inform other Union member countries and their designated operators that, in accordance with the ministerial order resulting from recent cases of the novel coronavirus (Covid-19), precautionary closure is being applied to the locations with the following postcodes from 22 February 2020:

    CASALPUSTERLENGO: 26814, 26821, 26822, 26823, 26826, 26827, 26828, 26841, 26842, 26843, 26844, 26845, 26846, 26847, 26848, 26849, 26856, 26861, 26862, 26863, 26864, 26865, 26867.

    BERTONICO: 26821, 26822

    CASTIGLIONE D’ADDA: 26823, 26826

    TERRANOVA DEI PASSERINI 26827, 26828, 26841, 26842, 26843

    CASTELGERUNDO; 26844

    CODOGNO: 26845, 26846

    MALEO: 26847

    SAN FIORANO: 26848, 26849, 26856

    FOMBIO: 26861, 26862, 26863, 26864, 26865

    SOMAGLIA: 26867

    The collection/acceptance and delivery of letter-post, parcel-post and EMS items from/to the above-mentioned locations is temporarily suspended.

    Poste Italiane thanks all Union member countries and their designated operators for their understanding and apologizes for any inconvenience caused. It will provide an update via EmIS once the situation has returned to normal.

     

    UPDATED 3/4/20

    With regard to EER message no. 09/2020 and subsequent updates, concerning precautionary measures to minimize spread of the novel coronavirus in Italy, please find below another update of the situation as of yesterday.

    Precautionary closure applied to previously reported municipalities has partially been removed: please find below the municipalities where the situation is back to normal, in which we are committed to deliver and manage backlog in a couple of week’s time, and those municipalities where the closure still applies, with the relevant postcodes. Please be aware this situation will be continued until different communication is provided by the relevant H&S authorities. We will promptly inform you about any further progress.

    Please be also informed that, given the limited area affected by this provision so far, Poste Italiane keeps on storing the cross-border items addressed to the closed up areas, until they will be re-opened. 

     

    Municipality

    Poste italiane office

    postcode

    1

    CASALPUSTERLENGO

    CASALPUSTERLENGO

    26841

    2

    SENNA LODIGIANA

    CASALPUSTERLENGO

    26856

    2

    SOMAGLIA

    CASALPUSTERLENGO

    26867

    4

    ORIO LITTA

    CASALPUSTERLENGO

    26863

    5

    OSPEDALETTO LODIGIANO

    CASALPUSTERLENGO

    26864

    6

    LIVRAGA

    CASALPUSTERLENGO

    26814

    3

    CASTIGLIONE D’ADDA

    CASALPUSTERLENGO

    26823

    4

    CASTELGERUNDO

    CASALPUSTERLENGO

    26844

    5

    MALEO

    CASALPUSTERLENGO

    26847

    10

    MELETI

    CASALPUSTERLENGO

    26843

    11

    TURANO LODIGIANO

    CASALPUSTERLENGO

    26828

    12

    SECUGNAGO

    CASALPUSTERLENGO

    26826

    6

    BERTONICO

    CASALPUSTERLENGO

    26821

    14

    BREMBIO

    CASALPUSTERLENGO

    26822

    7

    TERRANOVA DEI PASSERINI

    CASALPUSTERLENGO

    26827

    8

    CODOGNO

    CASALPUSTERLENGO

    26845

    9

    SAN FIORANO

    CASALPUSTERLENGO

    26848

    10

    FOMBIO

    CASALPUSTERLENGO

    26861

    19

    CASTELNUOVO BOCCA D’ADDA

    CASALPUSTERLENGO

    26843

    20

    MACCATORNA

    CASALPUSTERLENGO

    26843

    21

    SAN ROCCO AL PORTO

    CASALPUSTERLENGO

    26865

    22

    CASELLE LANDI

    CASALPUSTERLENGO

    26842

    23

    GUARDAMIGLIO

    CASALPUSTERLENGO

    26862

    24

    CORNO GIOVINE

    CASALPUSTERLENGO

    26846

    25

    CORNOVECCHIO

    CASALPUSTERLENGO

    26842

    26

    SANTO STEFANO LODIGIANO

    CASALPUSTERLENGO

    26849

    11

    VO’

    LOZZO ATESTINO

    35030

    Besides the above listed “off limits red zones”, please consider that negative impact on delivery may also occur in the neighboring areas, because of precautionary temporary closure for “natural disaster” or “building disinfection” of public places (such as schools, universities, nurseries, theatres), or businesses open to the public (such as restaurants, cafeterias), provided for by local orders or by individual initiative.

    We will promptly inform members about any relevant development in this respect.

     

    UPDATED 3/6/20

    Further to EmIS 72/2020, the designated operator of Italy, Poste Italiane, asks us to inform other Union member countries and their designated operators that, further to the Ministerial Decree of 4 March 2020, postal services have resumed in off-limits municipalities, with effect from 5 March 2020. However, the following temporary and precautionary measures, aimed at minimizing human contact, will be taken:

    –          All mail items, including registered mail, insured letter-post items and parcels, will be deposited in mailboxes, with a notice signed by the postman/woman, informing the recipient of this temporary measure;

    –          If the addressee is absent or refuses to accept this mode of delivery, the postman/woman will leave a specific form (notice of delivery) and instructions in the recipient’s mailbox, enabling the recipient to collect the item from a post office;

    –          Items rejected by the addressee will be returned to sender.

    As of 6 March 2020, these measures will be extended to the entire national territory, until 15 March or until any other information is provided by the relevant authorities.

    Poste Italiane thanks all Union member countries and their designated operators for their understanding and will provide updates on any further progress via EmIS.

     

    UPDATED 3/9/20

    Further to EmIS 73/2020, the designated operator of Italy, Poste Italiane, asks us to inform other Union member countries and their designated operators that the provisions of the Ministerial Decree of 8 March 2020 (site in Italian: www.governo.it/it/articolo/coronavirus-firmato-il-dpcm-8-marzo-2020/14266) do not affect commercial transport. Postal services are thus able to continue operating, subject to the extraordinary measures described in the previous EmIS, which have now been extended to the whole national territory.

    Poste Italiane is strongly committed to supporting the country’s comprehensive action aimed at minimizing the spread of COVID-19, and is actively engaged in ensuring compliance with the continuously updated government instructions. In this regard, Poste Italiane thanks all Union member countries and their designated operators for their understanding; it will provide updates via EmIS.

  • 2/8/20 Coronavirus concerns in China limiting services Open or Close

    Dear Customer,

    Please see the following messages concerning impacts of the coronavirus in China:

     

    February 10, 2020

    The designated operator of the United States of America, the United States Postal Service (USPS), would like to provide Union member countries and their designated operators with the following information. USPS is currently experiencing significant difficulties in dispatching its letter-post, parcel-post and EMS items to China (People's Rep.), because most of its supplier airlines have suspended their flights to China until further notice.

    As a consequence, starting immediately, USPS can no longer accept transit letter-post, parcel-post and EMS items destined for China, until sufficient transport capacity becomes available. Additionally, for purposes of its quality of service measurement and pay-for-performance arrangements (such as EMS guaranteed service) USPS is now declaring force majeure for the mail items it sends to China.

    USPS thanks all Union member countries and their designated operators for their understanding during this challenging period, and will update them via EmIS once the situation has returned to normal.

     

    February 8, 2020

    PME Int'l Guarantee Suspension to China and Hong Kong beginning February 10th

    The U.S. Postal Service (USPS) will be temporarily suspending the guarantee on Priority Mail Express International destined for China and Hong Kong, effective Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area.

    USPS is undertaking all reasonable measures to minimize the impact to our customers.

     

    February 7, 2020

    Further to EmIS 10/2020, the designated operator of China (People’s Rep.), China Post, asks us to reiterate and inform other Union member countries and their designated operators of the following issues with regard to preventing and minimizing the spread of the novel coronavirus (2019-nCoV), as per the requirements of the Chinese government.

    First of all, according to the World Health Organization, coronaviruses do not survive for long on objects. It is therefore safe to receive postal items from China, without risk of contracting the new coronavirus. Measures have nevertheless been implemented to ensure the safety of mail processing and postal staff, including disinfection of postal offices, processing centres and transportation vehicles, and monitoring of postal staff’s physical health. China Post kindly requests the assistance of other Union member countries and their designated operators in providing the above information to senders.

    1. Measures taken for disinfection and delivery

    All postal offices, processing centres and transportation vehicles will be disinfected regularly and postal staff’s physical health will be monitored. For all inbound mail (letter-post, parcel-post and EMS items), China Post will contact the recipient by telephone in advance to inquire as to their delivery preferences. Delivery will be conducted via non-face-to-face methods, such as temporary storage at the postal outlet, availability for collection from the outlet, or delivery to a smart parcel locker. Therefore, delays should be expected in the processing and delivery of inbound mail, and it may not be possible to provide written proof of delivery.

    1.  Impact on customer inquiry

    As delivery options for all inbound mail need to be agreed by the recipient in advance, China Post kindly requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which may not allow for the provision of written proof of delivery under these special circumstances.

    With regard to customer inquiry for inbound mail (registered/insured letter-post items, parcel-post and EMS items), the provision of written proof of delivery by China Post is not mandatory under such circumstances. Inquirers who submit inquiries to the system while this provision remains effective should be advised not to escalate their inquiries to subsequent workflow levels.

    1. Impact on transit mail transportation

    Owing to the spread of the 2019-nCoV virus, a number of international airlines have suspended flights to mainland China, and some border ports in neighbouring countries are also temporarily closed. As a consequence, China Post will temporarily store affected transit mail (air and surface) and will transport it to the destination countries when these transport options are once again available. Delays should be expected in transport and delivery during this period.

    To date, transit mail to the following countries has been affected: Dem. People’s Rep. of Korea, Kazakhstan, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan and Viet Nam.

    China Post thanks all Union member countries and their designated operators for their understanding, and will inform them via EmIS once the situation has returned to normal.

     

    January 28, 2020

    The designated operator of China (People’s Rep.), China Post, asks us to inform other Union member countries and their designated operators that, in order to prevent the risk of further transmission and spreading of the novel coronavirus (2019-nCoV), China Post has been instructed by the Chinese government to disinfect all mails destined to or transiting via Wuhan at its processing centre.

    For international mails (letter-post, parcel-post and EMS items) destined for Hubei Province (postcodes 430000–449999), China Post will contact the addressee by telephone before delivery to ask about their delivery preferences. The mail can either be temporarily stored at the postal outlet, or made available for pick-up from the outlet, or delivered to a smart parcel locker, or delivered by other non-face-to-face methods. These steps will result in delays to international inbound mail processing and delivery, and it will not be possible to provide written proof of delivery in some cases.

    Delivery methods for international inbound mails are thus agreed by the recipient before delivery, and China Post kindly requests the assistance of other Union member countries and their designated operators in explaining the special circumstances to senders.

    China Post thanks all Union member countries and their designated operators for their understanding; it will inform them via EmIS once the situation is back to normal.

  • 2/7/20 Coronavirus update from China Open or Close

    China (People’s Rep.), China Post, asks us to reiterate and inform other Union member countries and their designated operators of the following issues with regard to preventing and minimizing the spread of the novel coronavirus (2019-nCoV), as per the requirements of the Chinese government.

    First of all, according to the World Health Organization, coronaviruses do not survive for long on objects. It is therefore safe to receive postal items from China, without risk of contracting the new coronavirus. Measures have nevertheless been implemented to ensure the safety of mail processing and postal staff, including disinfection of postal offices, processing centres and transportation vehicles, and monitoring of postal staff’s physical health. China Post kindly requests the assistance of other Union member countries and their designated operators in providing the above information to senders.

    1. Measures taken for disinfection and delivery

    All postal offices, processing centres and transportation vehicles will be disinfected regularly and postal staff’s physical health will be monitored. For all inbound mail (letter-post, parcel-post and EMS items), China Post will contact the recipient by telephone in advance to inquire as to their delivery preferences. Delivery will be conducted via non-face-to-face methods, such as temporary storage at the postal outlet, availability for collection from the outlet, or delivery to a smart parcel locker. Therefore, delays should be expected in the processing and delivery of inbound mail, and it may not be possible to provide written proof of delivery.

    1. Impact on customer inquiry

    As delivery options for all inbound mail need to be agreed by the recipient in advance, China Post kindly requests the assistance of other Union member countries and their designated operators in explaining to senders the aforementioned delivery options, which may not allow for the provision of written proof of delivery under these special circumstances.

    With regard to customer inquiry for inbound mail (registered/insured letter-post items, parcel-post and EMS items), the provision of written proof of delivery by China Post is not mandatory under such circumstances. Inquirers who submit inquiries to the system while this provision remains effective should be advised not to escalate their inquiries to subsequent workflow levels.

    1. Impact on transit mail transportation

    Owing to the spread of the 2019-nCoV virus, a number of international airlines have suspended flights to mainland China, and some border ports in neighbouring countries are also temporarily closed. As a consequence, China Post will temporarily store affected transit mail (air and surface) and will transport it to the destination countries when these transport options are once again available. Delays should be expected in transport and delivery during this period.

    To date, transit mail to the following countries has been affected: Dem. People’s Rep. of Korea, Kazakhstan, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan and Viet Nam.

    China Post thanks all Union member countries and their designated operators for their understanding, and will inform them via EmIS once the situation has returned to normal.

  • 1/14/20 Delivery issues in Brazil Open or Close

    From USPS Headquarters:

    Dear Customer,

    I would like to inform you of issues in Brazil which have resulted in delays over the last several weeks for mailings to that country.  Following reports of delays from several customers, our office contacted Brazil Post to request details on the situation  and an estimate on when it can be expected to be resolved. 

    In the response received yesterday, Brazil Post informed us the delays are the result of significant increases in inbound volumes which were 56% higher in December 2019 over the same period in 2018.  They explained “This unexpected high volumes associated with some technical transmission issues have generated an impact on the treatment and information exchange of some items. However, due to some contingency actions implemented by our operational area, the forecast for the complete regularization of these issues is the second half of February.”

    We will continue to monitor the situation and provide updates as additional information is received.

  • IMS postage rate changes for 2020 Open or Close
    As most are aware, the United States demanded reform throughout the Universal Postal Union (UPU) to allow countries to self declare rates - this was agreed upon during the "Extraordinary Congress" held in September 2019.  The United States Postal Service (USPS) will begin self declaring rates on July 1, 2020.  The bulk of rate changes for IMS services through the USPS will take effect then.    
     
    IMPORTANT:  The only postage rate change for IMS services on January 26, 2020 will impact the Commercial ePacket service to Canada.  These new rates will be emailed to those customers using the ePacket service within the next week or so. 
     
    All other rates for IMS / USPS services (PMEI, PMI, IPA, ISAL, and the non-Canadian ePacket rate groups) will remain unchanged till July, 2020.  We'll update customers  as soon as we get a clear picture of the rates.  
     
    CANADA POST rates will increase slightly on January 13, 2020 for most services.  We'll update pricing tables as needed for those customers using these services over the next week or two.  We can also update current quotes as requested.   
  • Norway tax changes for 2020 Open or Close

    The government of Norway recently announced changes to the assessment of Value Added Tax (VAT) and customs duties/taxes/fees on low value goods imported into the country effective in 2020.  Low value is defined as below 3000 Norwegian Kroner (approximately USD $339.00).  Under the new regulations, the exemption of VAT and customs duties/taxes/fees for low value goods sent from foreign sellers to consumers in Norway (de minimus threshold) is being eliminated in two stages - January 1 and April 1.  The intent is to charge VAT on all goods, regardless of value, but to no longer charge customs duties/taxes/fees on low value items.  Previously, goods from abroad were not assessed if valued at less than 350 Norwegian Kroner (approximately USD $39.00) including postage/shipping costs and insurance.

    Following is the implementation schedule:

    • January 1, 2020:  The exemption on customs duties/taxes/fees for low value goods (goods with a value below 350 Norwegian Kroner (approximately USD $39.00) was eliminated for foodstuffs and dietary supplements.  In addition, VAT was introduced on such goods.  All charges on such goods imported through the international postal channel are paid by the addressee.
    • April 1, 2020:  The exemption for all other goods valued below 350 Norwegian Kroner (approximately USD $39.00) will be eliminated.  VAT will be introduced on such goods and paid by the sellers through a process similar to those recently established by Australia and New Zealand.  However, customs duties/taxes/fees will no longer be charged on such goods when VAT is paid through the newly established VAT payment process.  This process, called VOEC (VAT On E-Commerce), will be required for sellers and online marketplaces with annual sales of 50,000 Norwegian Kroner (approximately USD $5,600.00) to Norwegian consumers.  Under VOEC, companies will register with the Norwegian Tax Administration and remit the collected VAT on a quarterly basis. The VOEC registration number will be required to be printed on postal customs forms/address labels.

    Please note the Norwegian Tax Administration is currently in the process of establishing the VOEC registration system.  It is expected to be operational by February 1, 2020.  Additional details will be provided as they are received.

    Companies with annual sales of less than 50,000 Norwegian Kroner (approximately USD $5,600.00) to Norwegian consumers will not be required to register under the VOEC system but can do so on an optional basis.  It may be desirable for such companies to exercise this option since goods sent to Norway by VOEC unregistered companies will be subject to VAT in addition to customs duties/taxes/fees which will be paid by the addressee.

    It should also be noted that goods with a value above 3000 Norwegian Kroner (approximately USD $339.00) are not eligible to be entered under the VOEC system.  Such items will be subject to VAT in addition to customs duties/taxes/fees which will be paid by the addressee. 

    Please see the following references for further information:

  • UPDATED 1/24/20 Wildfires in Australia continue to impact deliveries Open or Close

    The designated operator of Australia, Australia Post, asks us to inform other Union member countries and their designated operators that a severe weather event, resulting in bushfires in regional areas of Australia, is impacting the collection and delivery of all mail products to postcode areas 2250-2263; 2323-2430; 2440; 2443; 2446; 2469; 2471; 2500-2653; 2721-2730; 2753-2795; 2848; 2900-2914; 3700-3741; 3865; 3909; 4570; 4650; 4670; 4674; 4676; 5115-5117; 5220-5223; 5232-5253; 5271-5275; 6030; 6037; 6041; 6442; 6335-6338; 6725-6770.

    There will also be an impact on mail flows into and out of Australia, owing to issues transporting mail to and from the specified areas.

    Australia Post thanks all Union member countries and their designated operators for their understanding and will inform them via EmIS once the situation has returned to normal.

     

    UPDATE:  1/24/20

    Further to EmIS 2/2020, the designated operator of Australia, Australia Post, asks us to inform other Union member countries and their designated operators that the severe weather event, resulting in bushfires in regional areas of Australia, has ended and that the collection and delivery of all mail products are back to normal.

    Australia Post thanks all Union member countries and their designated operators for their understanding.