About International Mail Service

On October 22, 2015, International Mail Service Inc (IMS) celebrated 25 years in the business of processing foreign mail and packages.  Over that time we’ve maintained the same ownership group and philosophy – provide customers cost effective services and ease of use.

Our customer base has grown to include large printers/publishers, fulfillment houses, universities, domestic mailers, associations, religious organizations, and E-Commerce ventures of all sizes.  You can find IMS customers in almost every state and some foreign countries.

While our parcel business has grown quickly over the last few years, we’ll always be able to process your post cards, letters, and flats too.  Our close relationship with the United States Postal Service (USPS) allows us to offer unique services at highly discounted rates.  Utilizing the USPS means you’re going to get consistent delivery to every country in the world – not just a few industrialized areas.

The attention to detail and customer service IMS provides is unparalleled in this industry.  We make a strong effort to insure that your mail and parcels leave our building with a complete address and your invoice is comprehensive and accurate.  If there is an issue with your mail or packages, we’ll either fix it or contact you to make it right.  We take the “Gatekeeper” responsibility very serious.

If you call our office with a question or quote request, you’ll have a response normally within an hour or two.  Our Sales/Service Representatives can consult on design and service recommendations to insure the best possible value.

Our employees remain a very important part of IMS and we’re very proud of all of them.  They create and employ efficiencies that may go unnoticed to most but allow us to keep costs to a minimum while enabling quick turnaround for your mail and parcels. 

Hopefully this site will educate and serve as a valuable reference tool.  Please let us know how you like it and if you ever pass through Kalamazoo, well, you better stop!

Priority Mail Express International Presort Drop Shipment  |   Priority Mail International Presort Drop Shipment  |  Stamps international services  |  USPS Commercial ePacket, ePacket, FCMI, FCPI, IPA, ISAL, PMEI Drop Ship, PMI Drop Ship, First Class International   |   We specialize in international parcel tracking to all countries.

LATEST NEWS


  • 1/14/20 Delivery issues in Brazil Open or Close

    From USPS Headquarters:

    Dear Customer,

    I would like to inform you of issues in Brazil which have resulted in delays over the last several weeks for mailings to that country.  Following reports of delays from several customers, our office contacted Brazil Post to request details on the situation  and an estimate on when it can be expected to be resolved. 

    In the response received yesterday, Brazil Post informed us the delays are the result of significant increases in inbound volumes which were 56% higher in December 2019 over the same period in 2018.  They explained “This unexpected high volumes associated with some technical transmission issues have generated an impact on the treatment and information exchange of some items. However, due to some contingency actions implemented by our operational area, the forecast for the complete regularization of these issues is the second half of February.”

    We will continue to monitor the situation and provide updates as additional information is received.

  • IMS postage rate changes for 2020 Open or Close
    As most are aware, the United States demanded reform throughout the Universal Postal Union (UPU) to allow countries to self declare rates - this was agreed upon during the "Extraordinary Congress" held in September 2019.  The United States Postal Service (USPS) will begin self declaring rates on July 1, 2020.  The bulk of rate changes for IMS services through the USPS will take effect then.    
     
    IMPORTANT:  The only postage rate change for IMS services on January 26, 2020 will impact the Commercial ePacket service to Canada.  These new rates will be emailed to those customers using the ePacket service within the next week or so. 
     
    All other rates for IMS / USPS services (PMEI, PMI, IPA, ISAL, and the non-Canadian ePacket rate groups) will remain unchanged till July, 2020.  We'll update customers  as soon as we get a clear picture of the rates.  
     
    CANADA POST rates will increase slightly on January 13, 2020 for most services.  We'll update pricing tables as needed for those customers using these services over the next week or two.  We can also update current quotes as requested.   
  • Norway tax changes for 2020 Open or Close

    The government of Norway recently announced changes to the assessment of Value Added Tax (VAT) and customs duties/taxes/fees on low value goods imported into the country effective in 2020.  Low value is defined as below 3000 Norwegian Kroner (approximately USD $339.00).  Under the new regulations, the exemption of VAT and customs duties/taxes/fees for low value goods sent from foreign sellers to consumers in Norway (de minimus threshold) is being eliminated in two stages - January 1 and April 1.  The intent is to charge VAT on all goods, regardless of value, but to no longer charge customs duties/taxes/fees on low value items.  Previously, goods from abroad were not assessed if valued at less than 350 Norwegian Kroner (approximately USD $39.00) including postage/shipping costs and insurance.

    Following is the implementation schedule:

    • January 1, 2020:  The exemption on customs duties/taxes/fees for low value goods (goods with a value below 350 Norwegian Kroner (approximately USD $39.00) was eliminated for foodstuffs and dietary supplements.  In addition, VAT was introduced on such goods.  All charges on such goods imported through the international postal channel are paid by the addressee.
    • April 1, 2020:  The exemption for all other goods valued below 350 Norwegian Kroner (approximately USD $39.00) will be eliminated.  VAT will be introduced on such goods and paid by the sellers through a process similar to those recently established by Australia and New Zealand.  However, customs duties/taxes/fees will no longer be charged on such goods when VAT is paid through the newly established VAT payment process.  This process, called VOEC (VAT On E-Commerce), will be required for sellers and online marketplaces with annual sales of 50,000 Norwegian Kroner (approximately USD $5,600.00) to Norwegian consumers.  Under VOEC, companies will register with the Norwegian Tax Administration and remit the collected VAT on a quarterly basis. The VOEC registration number will be required to be printed on postal customs forms/address labels.

    Please note the Norwegian Tax Administration is currently in the process of establishing the VOEC registration system.  It is expected to be operational by February 1, 2020.  Additional details will be provided as they are received.

    Companies with annual sales of less than 50,000 Norwegian Kroner (approximately USD $5,600.00) to Norwegian consumers will not be required to register under the VOEC system but can do so on an optional basis.  It may be desirable for such companies to exercise this option since goods sent to Norway by VOEC unregistered companies will be subject to VAT in addition to customs duties/taxes/fees which will be paid by the addressee.

    It should also be noted that goods with a value above 3000 Norwegian Kroner (approximately USD $339.00) are not eligible to be entered under the VOEC system.  Such items will be subject to VAT in addition to customs duties/taxes/fees which will be paid by the addressee. 

    Please see the following references for further information:

  • 1/10/20 Wildfires in Australia continue to impact deliveries Open or Close

    The designated operator of Australia, Australia Post, asks us to inform other Union member countries and their designated operators that a severe weather event, resulting in bushfires in regional areas of Australia, is impacting the collection and delivery of all mail products to postcode areas 2250-2263; 2323-2430; 2440; 2443; 2446; 2469; 2471; 2500-2653; 2721-2730; 2753-2795; 2848; 2900-2914; 3700-3741; 3865; 3909; 4570; 4650; 4670; 4674; 4676; 5115-5117; 5220-5223; 5232-5253; 5271-5275; 6030; 6037; 6041; 6442; 6335-6338; 6725-6770.

    There will also be an impact on mail flows into and out of Australia, owing to issues transporting mail to and from the specified areas.

    Australia Post thanks all Union member countries and their designated operators for their understanding and will inform them via EmIS once the situation has returned to normal.

  • 12/9/19 Strike in France (updated 12/16/19) Open or Close

    The designated operator of France, La Poste, asks us to inform other Union member countries and their designated operators that the national strike affecting many sectors in France is now due to continue until Wednesday, 11 December 2019.

    La Poste thanks all Union member countries and their designated operators for their understanding; it will inform them via EmIS once normal services have resumed.

     

    UPDATE 12/16/19:

    The designated operator of France, La Poste, asks us to inform other Union member countries and their designated operators that the national strike affecting many sectors in France is ongoing. The end date is not known at present.

    La Poste thanks all Union member countries and their designated operators for their understanding; it will inform them via EmIS once normal services have resumed.

  • USPS Improved Inquiry & Claims Process Open or Close

    The Postal Service has updated its international inquiries online application to better serve customers.

    U.S. customers who are registered usps.com users may now file an international inquiry regarding their lost or damaged packages. If the result of the inquiry is claim-eligible, an international claim will be initiated automatically.

    The update changed the international inquiries online application on usps.com so it requires users to upload their “evidence of mailing” and “evidence of value” documentation during the inquiry process.

    This improves the process for customers because they won’t have to wait to receive an international claims packet via mail, to be completed and returned with supporting documentation.

    Additionally, customers may check the status of their inquiries and claims online 24 hours a day, seven days a week.

  • 5/7/19 Unrest in Israel causing delays Open or Close

    The designated operator of Israel, Israel Postal Company, asks us to inform other Union member countries and their designated operators that, due to the security situation, there have been interruptions and delays in the distribution and collection of mail (letter post, parcels and EMS) in the south of Israel since Saturday, 4 May 2019.

    Israel Postal Company thanks all member countries and their designated operators for their understanding. It will update them via EmIS once the situation has returned to normal.

  • 1/21/19 The difference between IPA and ePacket Open or Close

    What's the difference between IPA and ePacket?

    We often have this conversation with prospective customers - how are these services different?  International Priority Airmail (IPA) and Commercial ePacket (CeP) are both services of the United States Postal Service (USPS) and are best utilized by consolidators like IMS.  By creating large volumes and having the processing expertise, we can provide the best possible rates and delivery of your packages.

    There are both similarities and differences ......

    • ePacket offers door to door tracking, IPA packages only get an acceptance scan upon entry in Chicago (Endicia users).
    • IPA offers options for Letters, Flats, Packages, and M-Bags (printed matter over 4.4 lbs).
    • ePacket is for Packages only.
    • IPA offers service worldwide, ePacket goes to 36 of the most popular countries (and adding more).
    • Both services travel the exact same paths to ultimate delivery in an average of 3-7 days.
    • Both have maximum piece weights of 4.4 lbs.
    • At basic published pricing, IPA is up to about $1.00/pkg cheaper than ePacket for lightweight packages.  But when you get over about 1 lb to most countries, ePacket is actually cheaper and provides full tracking!
    • Most of our customers will use ePacket for all qualifying countries, and IPA for the ROW.
    • We can integrate with the most popular software vendors (including the whole Stamps.com family) to make these services available on YOUR work stations.
  • 1/21/19 Key advantages to using IMS Open or Close

    We all know that price in this industry is paramount to choosing a vendor partner.  But we also think that it's the other things that set IMS apart from our competitors!  We like to think that we take "good service" to a completely different level.  Here's some unique advantages we provide our customers .....

    • Unparalleled Customer Service.  Only our customers truly know the experience, but I can guarantee that you can talk to a real person any time (normal business hours).  We go to great lengths to have a quote or answer to a question within an hour or two - if not immediately.  You'll also get my cell phone number for those evenings or weekends when business owners or managers are often still working.
    • Daily pickups nationwide and all-inclusive pricing available to customers of ALL sizes.
    • Expertise.  We've done nothing but process international mail and parcels - for 28 years.  We've built this business from the ground up and include many innovations that are very unique to our industry.
    • Accurate and timely invoicing.  Through the development of a highly customized ERP system, invoices and mailing statements are 100% accurate and literally available at our fingertips.  This allows us to invoice the same day as received if our wholesale customers are waiting to invoice their customers.  We can also provide line item detail for packages showing the exact weight and cost (even including a comparison to USPS Retail rates for comparable services).
    • We track a lot of packages so we can help set customer expectations.  We can also provide data on YOUR packages when requested (we provide this for all new customers).  We can also provide country specific information on both delivery and delivery scan rates which average about 95% via our ePacket service.
    • There are also many things we do to insure timely entry and delivery that go unseen.  We go to great lengths to fix bad addresses - not even a single package gets by us if it's missing an address component or if routing "issues".  Trust me, we've seen and handled it all!

    If ever in the area of Kalamazoo (SW Michigan) and it's not "blizzarding", stop and see us - we love company!

  • 1/14/19 (Updated 1/18) Snowfall in Switzerland affecting deliveries Open or Close

    From: UPU.EmIS                                                     
    Sent: Monday, January 14, 2019 8:55 AM
    Subject: Switzerland – Partial disruption of postal services
    Importance: High

    The designated operator of Switzerland, Swiss Post, asks us to inform other Union member countries and their designated operators that heavy snowfall is affecting delivery in the Alpine region of the Canton of Graubünden, in the eastern part of Switzerland. Closed roads and strong avalanche warnings are making it difficult or even impossible to deliver postal items in postcode areas 72xx, 73xx, 75xx, 76xx and 77xx. It is currently not possible to predict when normal postal operations will resume as the snowfall is expected to continue over the next few days.

    Swiss Post thanks all Union member countries and their designated operators for their understanding. It will inform them via EmIS once the situation has returned to normal.

     

    Update 1/18/19:  Further to EmIS 7/2019, the designated operator of Switzerland, Swiss Post, asks us to inform other Union member countries and their designated operators that the weather in the eastern part of Switzerland has stabilized. Postal operations resumed on Thursday, 17 January 2019, with the exception of a few homes that remain isolated.

    Swiss Post thanks all Union member countries and their designated operators for their understanding.

WHAT OUR CLIENTS SAY


IMS provides a professional expertise that is appreciated. They have taken care of our international mailing needs for over 15 years, regardless of the mailing requirements. They are a true partner when it comes to delivering exceptional service.

Kerry Still - Mail Services Manager, Walsworth

We have been utilizing IMS since the early 1990’s and we would not consider working with anyone else. IMS sets the bar by which we measure our other vendors. Their approach to customer service, their integrity, and their dedication to meeting our needs brings considerable value to our company every day.

David C. Rhoa - President, Marana Group, Inc.