About International Mail Service

On October 22, 2015, International Mail Service Inc (IMS) celebrated 25 years in the business of processing foreign mail and packages.  Over that time we’ve maintained the same ownership group and philosophy – provide customers cost effective services and ease of use.

Our customer base has grown to include large printers/publishers, fulfillment houses, universities, domestic mailers, associations, religious organizations, and E-Commerce ventures of all sizes.  You can find IMS customers in almost every state and some foreign countries.

While our parcel business has grown quickly over the last few years, we’ll always be able to process your post cards, letters, and flats too.  Our close relationship with the United States Postal Service (USPS) allows us to offer unique services at highly discounted rates.  Utilizing the USPS means you’re going to get consistent delivery to every country in the world – not just a few industrialized areas.

The attention to detail and customer service IMS provides is unparalleled in this industry.  We make a strong effort to insure that your mail and parcels leave our building with a complete address and your invoice is comprehensive and accurate.  If there is an issue with your mail or packages, we’ll either fix it or contact you to make it right.  We take the “Gatekeeper” responsibility very serious.

If you call our office with a question or quote request, you’ll have a response normally within an hour or two.  Our Sales/Service Representatives can consult on design and service recommendations to insure the best possible value.

Our employees remain a very important part of IMS and we’re very proud of all of them.  They create and employ efficiencies that may go unnoticed to most but allow us to keep costs to a minimum while enabling quick turnaround for your mail and parcels. 

Hopefully this site will educate and serve as a valuable reference tool.  Please let us know how you like it and if you ever pass through Kalamazoo, well, you better stop!

Priority Mail Express International Presort Drop Shipment  |   Priority Mail International Presort Drop Shipment  |  Stamps international services  |  USPS Commercial ePacket, ePacket, FCMI, FCPI, IPA, ISAL, PMEI Drop Ship, PMI Drop Ship, First Class International   |   We specialize in international parcel tracking to all countries.

LATEST NEWS


  • 8/6/18 Earthquake in Indonesia closes post offices Open or Close

    The designated operator of Indonesia, PT Pos Indonesia, asks us to inform the designated operators of UPU member countries that, as a result of the earthquake centred on Lombok Island, West Nusa Tenggara Province, on Sunday, 5 August 2018, many post offices have suffered major damage. Delays are therefore to be expected in the processing and delivery of mails, parcels and EMS items.

    The affected districts and areas are in the following postcode areas (as of Monday, 6 August):

    Mataram: 83000–83365;

    Selong: 83600–83672;

    Sumbawa Besar: 84300–84381.

    PT Pos Indonesia thanks designated operators for their understanding; it will provide an update via EmIS once the situation returns to normal.

  • IBRS Canada Small Package Return Open or Close

    Need an effective return mechanism to get packages returned from Canada?  IMS now offers "International Business Reply Service (IBRS) Canada Small Package Return" service that makes it very easy for your customers to return packages back to your USA location.

    The service is designed for items measuring up to 24” in length and weighing up to 4.4 lbs. IMS will provide you with a preapproved label containing content information along with your US address. You can make this label available by either enclosing with each outbound package, via email, or post in your web site. Then, your customer simply affixes to the package and drops off at any Post Office or Post Collection Box in Canada. No postage required. Items are delivered back to the US in an average of 4-7 days. You’re charged only for those items actually returned.

    Please let us know if you’d like more information on this exciting new service by calling 800-466-6245 or via email.

  • Commercial ePacket, tracking for half the cost of USPS First Class Package International (updated 7/20/18) Open or Close

    What is Commercial ePacket (CeP)? It’s a relatively new service from the United States Postal Service that provides door to door tracking to 36 countries (as of 2/11/18) with more being added.  The service is only available for small packages containing merchandise and weighing 4.4 lbs or less.

    HUGE SAVINGS! Compared to First Class Package International (FCPI), our all-inclusive rate for CeP will save you 50% or more.  Your savings will vary by piece weight and destination country.  This is a mere fraction of what you’d pay for other trackable services like PMEI and PMI.

    Countries served (effective 2/11/18):

    Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland

    How do customers use the service?  IMS can integrate with the most popular types of shipping software to print the unique CeP labels and facilitate the package data transfer.  Once enabled (usually takes a week or less), you can begin using the service immediately.  For most integrations, there's no cost or revenue obligation to the customer.  IMS will sort your packages by country and apply our permit imprint to pay for postage.

    What can you send? You can send packages weighing up to 4.4 lbs with a value of $400 or less. The packages must be rectangular in shape and the total of length, height, and thickness cannot exceed 36″ (not greater than 24″ in length alone).  Minimum size is 6″ x 3″ x 1/4″.

    Tracking packages: The USPS tracking number sequences are preassigned.  When you generate an order or package label, the “LX” prefixed number appears on your manifest and shipping label so you can pass this on to your customers immediately.  Packages can be tracked direct from USPS.com.

    What is the cost? You get tracking and 5-6 day delivery (worldwide average) with savings of 50% or more off the cost of First Class Pkg Intl postage alone.   Your savings will vary by destination country, weight, and overall volume.

    How to get more information: We would be happy to provide a quick analysis of your costs if you can provide a profile of your package weights, quantities, destinations, etc.  Call our office at 800-466-6245 or email Mark Bouman.  You can also browse our web site to get more information about CeP or any of the other mail and parcel services we offer.  Thank you!

  • 7/20/18 Strike creating backlogs in S Africa Open or Close

    The South African Post Office, asks us to inform the designated operators of UPU member countries that the nationwide strike, which commenced on 3 July 2018, ended on 18 July 2018 has caused system wide backlogs.

    Accumulated mail is expected to take roughly 20 working days to be processed.

    The South African Post Office thanks designated operators for their understanding.

  • 7/16/18 Massive flooding in Japan Open or Close

    The designated operator of Japan, Japan Post, asks us to inform the designated operators of UPU member countries that Gifu, Kyoto, Osaka, Hyogo, Okayama, Hiroshima, Tokushima, Ehime and Kochi prefectures in western Japan are experiencing typhoons, heavy rains and massive flooding, as a result of which many post offices, domestic sorting centres and mail processing facilities have been closed. Some roads and highways in these areas are also inaccessible to traffic, which is delaying the delivery of mail and parcels.

    The affected districts and areas are in the following postcodes (as of 11 July 2018):

    Gifu: 5000000-5099999;

    Kyoto: 6000000-6299999;

    Osaka: 53000000-5999999;

    Hyogo: 6500000-6799999;

    Okayama: 7000000-7199999;

    Hiroshima: 7200000-7399999;

    Tokushima: 7600000-7699999;

    Ehime: 7900000-7999999; and

    Kochi: 7800000-7899999.

    Japan Post apologizes for these unavoidable delays. It will keep designated operators informed of the situation and thanks them for their understanding and cooperation.

  • 3/2/18 Snowfall in the UK causing major disruptions Open or Close

    Royal Mail (GB) wishes to share the following :

    The designated operator of the United Kingdom, Royal Mail Group, asks us to inform the designated operators of other UPU member countries that significant snowfall has caused major disruptions to transport services across much of the United Kingdom. There is a red weather warning for heavy snow showers and drifting of lying snow along the central belt of Scotland. As a result, Royal Mail Group has had to close its Edinburgh, Glasgow and Perth depots overnight, with no parcels leaving or arriving on the morning of 1 March 2018.

    Red weather warnings are also in place for Storm Emma, which is expected to cause heavy snow and drifting with strong winds across South West England and South Wales later in the day on 1 March 2018.

    Amber weather warnings are in place for frequent and heavy snow showers across much of Scotland, North East and North West England, the East Midlands, East Anglia, South East England, Southern England and the West Midlands.

    Where it is safe to do so, Royal Mail Group is delivering and collecting as normal, but there is likely to be significant disruption to services across most of the United Kingdom, with the result that same-day ad-hoc collections and delivery service guarantees nationwide have been suspended on 1 March 2018.

    Furthermore, congestion at the Channel crossings is still causing delays for all Royal Mail export services to mainland Europe, and Parcelforce Worldwide guarantees on export services are suspended on Euro Priority and Global Priority services to all mainland Europe, the Channel Islands and the Republic of Ireland on 1 March 2018.

    Royal Mail Group thanks designated operators for their understanding and cooperation and will inform them as soon as the situation returns to normal.

  • 2/20/18 Guatemala shut down indefinately Open or Close

    The designated operator of Guatemala, Correos y Telégrafos, asks us to inform the designated operators of other Union member countries of the state of postal services in Guatemala.

    The procedure under way to enable Correos y Telégrafos to carry out its activities as designated operator and to hire additional staff is currently in its final phase. As a result, international letter-post, parcel-post and EMS services (inbound and outbound) will continue to be disrupted for at least another four months (end of June 2018).

    Correos y Telégrafos asks operators to continue to hold items to be sent to Guatemala until services have been re-established.

    Correos y Telégrafos thanks designated operators for their understanding and cooperation and will inform them once services have returned to normal.

  • 1/5/18 Flooding in Great Britain causing delays Open or Close

    From: UPU.EmIS
    Sent: Friday, January 5, 2018 7:53 AM
    Subject: Subject: EmIS 02/2018 – Great Britain – Flooding

    The designated operator of Great Britain, Royal Mail, asks us to inform the designated operators of other UPU member countries that the extreme winds of Storm Eleanor have caused disruptions to deliveries, trunking and ferry connections. The delivery of letter post, parcels and EMS items is being affected nationwide.

    Royal Mail thanks designated operators for their understanding and cooperation and will inform them as soon as the situation returns to normal.

  • 1/3/18 Temporary interruption in service to Israel Open or Close

    From: UPU.EmIS
    Sent: Tuesday, January 2, 2018 9:04 AM
    Subject: EmIS 1/2018 – Israel – Temporary suspension of inbound customs clearance

    The designated operator of Israel, Israel Postal Company Ltd., asks us to inform the designated operators of other Union member countries that inbound customs clearance activities will be interrupted between January 10-14, 2018 as a result of the switchover to Shaar Olami (Global Gate), Israel’s next generation computerized customs clearance system.

    Although delays are to be expected in the release of postal items, Israel Postal Company Ltd. will make every effort to limit the impact as much as possible.

    Israel Postal Company Ltd. thanks designated operators for their understanding.

  • 12/18/17 USPS increases rates for IPA - ISAL on January 21, 2018 Open or Close

    On January 21, 2018, the United States Postal Service (USPS) is set to increase postage rates for some services.  Note that IMS processing fees will not change at this time.

    Here's the approximate overall impact on IMS customer rates for the following services:

    • International Priority Airmail (IPA): 2.7%
    • International Surface Air Lift (ISAL):  2.6%
    IMS rates for PMEI, PMI, and Commercial ePacket ARE NOT CHANGING at this time We don't expect changes to these services until at least late Summer 2018, however they are subject to change with 30 day notice.  The postage rates that IMS pays are based on a "Negotiated Service Agreement" with the USPS and are not calculated off the published rates or timetables for these services. 
     
    For anyone using USPS "First Class Package International Service" (FCPIS), your postage rates from the USPS are going up about 3.9%.  This is a great opportunity to start using our Commercial ePacket service for your international packages!  We can give you door to door tracking AND save you 50% or more to 31 of the most popular countries with more being added (no, I'm not kidding!).

    More information including rate charts will be going out to all customers within the next week or so.  Please let us know if you have questions or would like comparison quotes prepared at the new pricing.

WHAT OUR CLIENTS SAY


IMS provides a professional expertise that is appreciated. They have taken care of our international mailing needs for over 15 years, regardless of the mailing requirements. They are a true partner when it comes to delivering exceptional service.

Kerry Still - Mail Services Manager, Walsworth

We have been utilizing IMS since the early 1990’s and we would not consider working with anyone else. IMS sets the bar by which we measure our other vendors. Their approach to customer service, their integrity, and their dedication to meeting our needs brings considerable value to our company every day.

David C. Rhoa - President, Lake Michigan Mailers, Inc.