About International Mail Service

On October 22, 2015, International Mail Service Inc (IMS) celebrated 25 years in the business of processing foreign mail and packages.  Over that time we’ve maintained the same ownership group and philosophy – provide customers cost effective services and ease of use.

Our customer base has grown to include large printers/publishers, fulfillment houses, universities, domestic mailers, associations, religious organizations, and E-Commerce ventures of all sizes.  You can find IMS customers in almost every state and some foreign countries.

While our parcel business has grown quickly over the last few years, we’ll always be able to process your post cards, letters, and flats too.  Our close relationship with the United States Postal Service (USPS) allows us to offer unique services at highly discounted rates.  Utilizing the USPS means you’re going to get consistent delivery to every country in the world – not just a few industrialized areas.

The attention to detail and customer service IMS provides is unparalleled in this industry.  We make a strong effort to insure that your mail and parcels leave our building with a complete address and your invoice is comprehensive and accurate.  If there is an issue with your mail or packages, we’ll either fix it or contact you to make it right.  We take the “Gatekeeper” responsibility very serious.

If you call our office with a question or quote request, you’ll have a response normally within an hour or two.  Our Sales/Service Representatives can consult on design and service recommendations to insure the best possible value.

Our employees remain a very important part of IMS and we’re very proud of all of them.  They create and employ efficiencies that may go unnoticed to most but allow us to keep costs to a minimum while enabling quick turnaround for your mail and parcels. 

Hopefully this site will educate and serve as a valuable reference tool.  Please let us know how you like it and if you ever pass through Kalamazoo, well, you better stop!

Priority Mail Express International Presort Drop Shipment  |   Priority Mail International Presort Drop Shipment  |  Stamps international services  |  USPS Commercial ePacket, ePacket, FCMI, FCPI, IPA, ISAL, PMEI Drop Ship, PMI Drop Ship, First Class International   |   We specialize in international parcel tracking to all countries.

LATEST NEWS

  • 11/6/18 One day postal strike in Israel Open or Close

    The designated operator of Israel, Israel Postal Company, asks us to inform the designated operators of other Union member countries that a general strike, affecting postal services, flights, transportation, government services, etc., has been called for Wednesday, 7 November 2018.

    This will result in delays in postal services in general, and EMS in particular.

    Israel Postal Company thanks designated operators for their understanding.

  • 11/6/18 Severe weather affecting Italy Open or Close

    Issue details:

    Poste Italiane (IT) wishes to share the following information:

    Due to the severe weather conditions that since October 29th till November 2nd affected several parts of Italy, considerable problems occurred in local road flows causing also the impossibility to reach whole parts of the national territory. This situation had a serious impact on the delivery service, with a general slowdown in the areas concerned, as well as the suspension of the delivery activity where the staff safety was compromised. Currently, we are working to recover the situation and restore the normal operativity.

    An update will follow, as  soon as more information is available.

    Read More
  • 10/30/18 Rotating strikes continue in Canada Open or Close

    CUPW strike actions start in Montréal and continue in several other locations

    Posted on Oct. 30, 2018 by Canada Post in Customer Alerts

    The Canadian Union of Postal Workers (CUPW) began strike action in Montréal at 10:30 p.m. Monday, Oct. 29. Rotating strikes continue in B.C. in Prince George and several locations of the Lower Mainland (Maple Ridge, Surrey, Chilliwack, Squamish, Langley, Port Coquitlam, Coquitlam, Abbotsford, New Westminster, Mission and Hope and Aldergrove), as well as in Lloydminster, Sask., and Peterborough, Ont.

    Employees in Winnipeg and Brandon, Man., Thunder Bay, Oshawa and Pickering, Ont., and ÎIes-de-la-Madeleine, Que., returned to work following CUPW’s strike activity in those locations.

    Mail and parcels will not be delivered or picked up in the impacted areas while the union continues their strike activity. Canada Post continues to operate across the rest of Canada.

  • 10/26/18 Rotating strikes in Canada continue Open or Close

    CUPW conducts rotating strikes in Saint John and Sudbury

    Posted on Oct. 26, 2018 by Canada Post in Customer Updates

    The Canadian Union of Postal Workers (CUPW) is conducting strike action in Saint John, N.B., and Sudbury, Ont. It began at 12:01 a.m., Friday, October 26 in Saint John and Sudbury (local times).

    Mail and parcels will not be delivered or picked up in the impacted areas while the union continues their strike activity.

    Employees have returned to work in Red Deer and Calgary, Alta. and in Sherbrooke, Que., where 24-hour rotating strikes have ended. We are working to restore service and eliminate any mail and parcel backlogs. We have also been devoting significant resources to returning our Toronto operations to normal as quickly as we can after rotating strikes there on Tuesday and Wednesday. This includes:

    • Extending collection and delivery through this weekend.
    • Bringing in extra people to clear the backlog, including extending hours of part-time employees and offering overtime as needed.

    If you have not done so already, please register for regular updates by email on this page. We will also post information about service disruptions resulting from rotating strikes on Twitter using the handle @canadapostcorp

    Thank you for your continued patience.

  • 10/22/18 Canada Post strike update Open or Close

    The Canadian Union of Postal Workers (CUPW) has begun striking in select cities as of 12:01 am local time.  Here's the official alert from Canada Post:

    The Canadian Union of Postal Workers (CUPW) started rotating strikes after 12:01 am (local time) in and around Victoria, Edmonton, Windsor and Halifax. The rotating strikes are expected to last 24 hours. In those areas, mail and parcels will not be delivered or picked up today.
     
    Canada Post continues to operate across Canada. We are accepting and delivering mail and parcels in all other locations.
     
    We remain committed to arriving at a negotiated settlement with CUPW, while making every effort to minimize the impact of any disruption on the customers we serve.


    IMS and Canada Post will continue to collect, process, and deliver your mail and parcels.  We've been through this before and have seen very minimal to no disruptions.  We'll continue to monitor and update the situation as needed. 

    The link to updates from Canada Post can be found  here.

  • 10/17/18 Canada Post strike possible Open or Close

    The Canadian Union of Postal Workers (CUPW) has issued a strike notice for as early as Monday, October 22, 2018.  This is a legal formality that simply allows them to conduct isolated 24 hour strikes in one or two rotating cities.  There's also the distinct possibility that Canada Post and the CUPW will settle before then as they have mediators involved in ongoing negotiations.

    IMS and Canada Post will continue to collect, process, and deliver your mail and parcels.  We've been through this before and have seen very minimal to no disruptions.  We'll continue to monitor and update the situation as needed. 

    The link to updates from Canada Post can be found here.

  • 9/10/18 Strike in Costa Rica could cause delays Open or Close

    The designated operator of Costa Rica, Correos de Costa Rica, asks us to inform the designated operators of UPU member countries that the public sector labour unions have called an indefinite strike as of Monday, 10 September. This situation may result in collection, processing and delivery delays for both inbound and outbound mail (letters, parcels and EMS).

    Correos de Costa Rica thanks designated operators for their understanding and will inform them once the situation has returned to normal.

  • 9/6/18 Earthquake in Japan slows deliveries Open or Close

    The designated operator of Japan, Japan Post, asks us to inform the designated operators of UPU member countries that it is experiencing delays in domestic transportation and delivery of mail items and parcels in the Hokkaido region (postcode: 00・04-09 ), due to the impact of the strong earthquake that hit this region in the northern part of Japan on 6 September 2018.

    Japan Post is making every effort to maintain operational performance for international postal services and apologizes in advance for any unavoidable delays. It will keep designated operators informed of the situation and thanks them for their understanding and cooperation.

     

  • 8/14/18 Bridge collapse in Italy causes delays Open or Close

    Poste Italiane (IT) wishes to share the following update on impacted areas, caused by the motorway collapse :

    August 14th:

    • Outbound – internal flows from post offices directed to Lonate Gateway blocked in the Savona, Imperia and Genoa districts. Affected postcodes: from 16010 to 18100.
    • Outbound – internal ExportBox flows from SDA branch in Genoa directed to Lonate Gateway blocked. Affected postcodes: 16149 and 16151.
    • Inbound –  undelivered flows in area directly impacted by the accident. Affected postcodes: 16149 and 16151.
    • Inbound – critical delivery in areas west of the accident. Affected postcodes: from 16152 to 16159.

    August 16th:

    • Inbound – critical delivery in areas directly involved by the accident. Affected postcodes: 16149 and 16151.
  • 8/6/18 Earthquake in Indonesia closes post offices Open or Close

    The designated operator of Indonesia, PT Pos Indonesia, asks us to inform the designated operators of UPU member countries that, as a result of the earthquake centred on Lombok Island, West Nusa Tenggara Province, on Sunday, 5 August 2018, many post offices have suffered major damage. Delays are therefore to be expected in the processing and delivery of mails, parcels and EMS items.

    The affected districts and areas are in the following postcode areas (as of Monday, 6 August):

    Mataram: 83000–83365;

    Selong: 83600–83672;

    Sumbawa Besar: 84300–84381.

    PT Pos Indonesia thanks designated operators for their understanding; it will provide an update via EmIS once the situation returns to normal.

WHAT OUR CLIENTS SAY

IMS provides a professional expertise that is appreciated. They have taken care of our international mailing needs for over 15 years, regardless of the mailing requirements. They are a true partner when it comes to delivering exceptional service.

Kerry Still - Mail Services Manager, Walsworth

We have been utilizing IMS since the early 1990’s and we would not consider working with anyone else. IMS sets the bar by which we measure our other vendors. Their approach to customer service, their integrity, and their dedication to meeting our needs brings considerable value to our company every day.

David C. Rhoa - President, Lake Michigan Mailers, Inc.