About International Mail Service

On October 22, 2015, International Mail Service Inc (IMS) celebrated 25 years in the business of processing foreign mail and packages.  Over that time we’ve maintained the same ownership group and philosophy – provide customers cost effective services and ease of use.

Our customer base has grown to include large printers/publishers, fulfillment houses, universities, domestic mailers, associations, religious organizations, and E-Commerce ventures of all sizes.  You can find IMS customers in almost every state and some foreign countries.

While our parcel business has grown quickly over the last few years, we’ll always be able to process your post cards, letters, and flats too.  Our close relationship with the United States Postal Service (USPS) allows us to offer unique services at highly discounted rates.  Utilizing the USPS means you’re going to get consistent delivery to every country in the world – not just a few industrialized areas.

The attention to detail and customer service IMS provides is unparalleled in this industry.  We make a strong effort to insure that your mail and parcels leave our building with a complete address and your invoice is comprehensive and accurate.  If there is an issue with your mail or packages, we’ll either fix it or contact you to make it right.  We take the “Gatekeeper” responsibility very serious.

If you call our office with a question or quote request, you’ll have a response normally within an hour or two.  Our Sales/Service Representatives can consult on design and service recommendations to insure the best possible value.

Our employees remain a very important part of IMS and we’re very proud of all of them.  They create and employ efficiencies that may go unnoticed to most but allow us to keep costs to a minimum while enabling quick turnaround for your mail and parcels. 

Hopefully this site will educate and serve as a valuable reference tool.  Please let us know how you like it and if you ever pass through Kalamazoo, well, you better stop!

Priority Mail Express International Presort Drop Shipment  |   Priority Mail International Presort Drop Shipment  |  Stamps international services  |  USPS Commercial ePacket, ePacket, FCMI, FCPI, IPA, ISAL, PMEI Drop Ship, PMI Drop Ship, First Class International   |   We specialize in international parcel tracking to all countries.

LATEST NEWS


  • 3/17/17 Rain in Australia causing delays Open or Close

    Australia Post asks us to inform the designated operators of UPU member countries that, beginning on 14 March, weather warnings have been issued across Northern New South Wales (postcodes 2484, 2429, 2780, 2480, 2602, 2611, 2605, 2606, 2204, 2902, 2612, 2914, 2913, 2614, 2615, 2480, 2481, 2482, 2484). Heavy rainfall is forecast, leading to flash flooding and unpredictable levels in floodways and river crossings. This will affect the collection and delivery of all mail products.

    Australia Post thanks all designated operators for their understanding and will update them once the situation has returned to normal.

  • 12/20/16 Flooding in Spain (updated 12/27/16) Open or Close

    The designated operator of Spain, Correos y Telégrafos, asks us to inform the designated operators of other Union member countries that the east coast of the country is currently experiencing flooding.

    The affected postal codes are as follows: 03590, 03599, 03710, 03140, 03149, 03300, 03311, 03312, 03313, 03315, 03316, 03318, 03321, 03322, 03189, 03193, 03317, 03325, 03190, 03191, 03182, 03183, 03188, 03180, 03181, 03184, 03185, 03186, 30330, 30390, 30395, 30593, 30594, 30200, 30201, 30202, 30203, 30350, 30351, 30353, 30392, 30399, 30320, 30329,30331, 30332, 30333, 30334, 30335, 30338, 30860, 30868, 30870, 30875, 30876, 30877, 30878, 30879, 30590, 30591, 30592, 30720, 30730, 30739, 30740, 30700, 30708, 30709, 46670, 46843, 46844, 46860, 46868, 46869,, 46890, 46891, 46910, 46870, 46192, 46193, 46194, 46900, 46901, 46909.

    As a result, some roads are closed and some areas are difficult to access. In certain locations, the army is assisting with evacuation and rescue efforts. According to the weather forecast, the storm will be approaching the Balearic Islands in the next few hours. The delivery and collection of mail is thus being seriously affected in all these areas.

    Correos y Telégrafos thanks all member countries for their understanding and will update the designated operators through EmIS as soon as the situation returns to normal.

    Update 12/21/16:

    During yesterday 19/12 and today 20/12 and due to heavy floods, the collection and delivery of all kind of postal items has been interrupted in the following 84 zipcodes affecting 3 provinces located in Spain South East:

    ·         Alicante (03XXX): 28 zip codes

    03590 03599 03710 03140 03149 03300 03311 03312 03313 03315

    03316 03318 03321 03322 03189 03193 03317 03325 03190 03191

    03182 03183 03188 03180 03181 03184 03185 03186

     ·         Murcia (30XXX): 40 zip codes

    30330 30390 30395 30593 30594 30200 30201 30202 30203 30350

    30351 30353 30392 30399 30320 30329 30331 30332 30333 30334

    30335 30338 30860 30868 30870 30875 30876 30877 30878 30879

    30590 30591 30592 30720 30730 30739 30740 30700 30708 30709

     ·         Valencia (46XXX): 16 zip codes

    46670 46843 46844 46860 46868 46869 46890 46891 46910 46870

    46192 46193 46194 46900 46901 46909

    We will report when collection and delivery processes are resumed.

    Update 12/23/16:

    Further to EmIS 134/2016, the designated operator of Spain, Correos y Telégrafos, asks us to inform the designated operators of other Union member countries that the situation is now almost back to normal. Correos expects to begin normal delivery of postal items as of tomorrow. Nevertheless, it should be noted that there may be some items that have arrived in the last few days that are awaiting delivery and that there may be slight delivery delays until the situation is fully restored.

    The collection and delivery of postal items continues to be affected in the areas covered by postal codes 30710, 30590, 30591, 30592, 30720, 30729,30730, 30739, as some post offices have been flooded.

    Correos y Telégrafos thanks all member countries for their understanding and will update the designated operators through EmIS as soon as the situation returns to normal.

    Update 12/27/16:

    Further to EmIS 134/2016 and 137/2016, the designated operator of Spain, Correos y Telégrafos, asks us to inform the designated operators of other Union member countries that the situation is getting better and the delivery of postal items to the regions that were still affected (postal codes 30710, 30590, 30591, 30592, 30720, 30729,30730, 30739) will be as usual from today, 27 December 2016.

    Correos y Telégrafos thanks all member countries for their cooperation.

  • 12/15/16 Postage rate changes for 2017 Open or Close

    Both the United States Postal Service (USPS) and Canada Post Corporation (CPC) have announced postage rate changes for January 2017.


    Summary of USPS changes effective January 22, 2017

    First, a note about IMS rates - The postage rates we pay differ from published pricing in that they are part of separate, negotiated contracts.  Individual services may have different discount levels and even effective implementation dates.  This process benefits our customers as work share opportunities drive the postage cost down and can improve turn times and ultimately, the delivery of your mail and packages. 

    The following IMS services will see minimal increases on January 22, 2017.

    International Priority Airmail (IPA) and International Surface Air Lift (ISAL)

    • Rates for all service categories (letters, flats, packages, and m-bags) will increase an average of 3.8%.
    • IMS all-inclusive rates will save customers up to 80% compared to First Class Mail (and Package) International.
    • For packages, IMS provides an acceptance scan for customers using Endicia or Stamps PC postage software.
    Commercial ePacket (CeP)   
    • Rates will increase an average of 3.0% (note that IMS rates for this service have not changed since May 31, 2015).
    • IMS all-inclusive rates will save customers 50% or more compared to First Class Package International.
    • Service provides full door to door tracking to 29 of the most popular countries worldwide.
    • Endicia and Stamps integration.
     
    The following IMS services will see little to no changes in January 2017:
     
    "STANDARD" Priority Mail Express International (PMEI) and Priority Mail International (PMI) 
    • Because of restructured rates, some customers will see a very slight increase, some will see a slight decrease in pricing as determined by weight and destination country.
    • IMS all-inclusive rates will save customers up to 38% (PMEI) or 25% (PMI) compared to Retail.
    • Fully trackable.
    • Endicia and Stamps integration.
    "DROP SHIP" Priority Mail Express International (PMEI) and Priority Mail International (PMI)
    • No changes to pricing for January 2017.

    • Packages must fit into a standard USPS mail sack.
    • IMS all-inclusive rates will save customer up to 55% (PMEI) or 40% (PMI) compared to Retail.
    • Fully trackable.
    • Endicia and Stamps integration.

     

    Canada Post
     
    Canada Post changes will be effective January 16, 2017.  IMS does not publish direct entry rates as they are based on volume and the current exchange ratePlease contact us if you want updated pricing or a quote on a new project.
  • 12/15/16 Flooding in Thailand causes delays Open or Close

    The designated operator of Thailand, Thailand Post, asks us to inform the designated operators of other Union member countries that heavy rain and flooding in the southern part of the country are having an impact on mail operations and transportation, resulting in delays in the delivery of letter post, parcels and EMS items throughout the provinces and regions affected.

    The following postcode areas are affected to a greater or lesser extent by floods:

    77xxx, 80xxx, 84xxx, 85xxx, 86xxx, 90xxx, 92xxx, 93xxx, 94xxx and 96xxx.

    Thailand Post thanks all member countries for their understanding and will update the designated operators through EmIS as soon as the situation returns to normal.

  • 12/15/16 Expect delays in Germany Open or Close

    The designated operator of Germany, Deutsche Post, asks us to inform the designated operators of other Union member countries of the following:

    Owing to the recent Lufthansa pilots' strike and service limitations imposed by that airline, coupled with extremely heavy peak volumes, there is presently heavy congestion for airmail at Frankfurt Airport. Deutsche Post's office of exchange in Frankfurt is running smoothly, and there are no major delays for mail arriving or leaving by road. However, all the airport logistics and the Frankfurt airmail centre are severely impacted.

    Deutsche Post is attempting to bypass the affected areas wherever possible, but heavy delays in the processing of inbound, outbound and transit airmail are inevitable. The situation is likely to remain critical for several days at least. Between now and 23 December, it is therefore advisable for designated operators to dispatch mail to Frankfurt by surface routes wherever possible, in order to ensure smooth processing.

    Deutsche Post thanks all member countries for their understanding and cooperation.

  • 11/30/16 Service suspended to Guatemala (updated 2/20/17) Open or Close

    Effective immediately, the Postal Service has suspended most mail services to Guatemala. Until further notice, all Post Offices and other acceptance locations will not accept any mail destined to the country of Guatemala, other than Global Express Guaranteed (GXG) service, which is still available. The suspension affects Priority Mail Express International (PMEI), Priority Mail International (PMI), and First-Class Mail International (FCMI), First-Class Package International Service (FCPIS), International Priority Airmail (IPA), International Surface Air Lift (ISAL), and M-Bag items.

    For already deposited items other than GXG addressed to Guatemala, the Postal Service will endorse them “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

    For any returned item bearing a customs form, as well as any item shipped with Priority Mail Express International service, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

    For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service to Guatemala has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”

    Update 1/17/17:

    Further to EmIS 121/2016 of 24 November 2016, the designated operator of Guatemala, Correos y Telégrafos de Guatemala, asks us to inform the Union member countries and their designated operators that for logistical reasons, it will not be able to recommence mail delivery within the allocated time. By the end of January, Correos y Telégrafos de Guatemala will provide an update on the progress made.

    Correos y Telégrafos is working together with Guatemala’s Ministry of Communications, Infrastructure and Housing to ensure that this process can be completed as quickly as possible.

    Correos y Telégrafos thanks designated operators for their understanding and cooperation and will keep them updated via EmIS message.

    Update 2/20/17 (all services resume March 3, 2017):

    Please be informed that Priority Mail Express International (PMEI) Presort Drop Shipment, Priority Mail International (PMI) Presort Drop Shipment, International Priority Airmail (IPA) and International Surface Air Lift (ISAL) services have resumed to Guatemala.  All other USPS international services will be resumed to Guatemala on March 3, 2017.

  • 11/29/16 Fires in Israel affecting delivery Open or Close

    The designated operator of Israel, Israel Postal Company Ltd, asks us to inform the designated operators of other Union member countries that massive fires in the area around the city of Haifa, intensified by exceptionally strong desert winds, caused fires to spread to the city. The authorities ordered a massive evacuation of residents and closed access to large areas, mainly in the city of Haifa and surrounding areas.

    Since 25 November 2016, roads have been closed and transportation stopped (private vehicles, buses and trains) in various parts of the country, causing interruptions and delays in the distribution and collection of mail (letter-post, parcels and EMS).

    Israel Postal Company Ltd thanks all member countries for their understanding. It will update designated operators via EmIS once the situation has returned to normal.

  • 11/28/16 Strike in Barbados (updated 12/7/16) Open or Close

    The designated operator of Barbados, Barbados Postal Service, asks us to inform the designated operators of other Union member countries that the Grantley Adams International Airport has been experiencing industrial action since 24 November 2016, which is affecting mail facility operations and the delivery of incoming and outgoing letters, parcels and EMS items.

    Barbados Postal Service thanks all member countries for their understanding. It will update designated operators via EmIS once the situation has returned to normal.

    Update 12/7/16:

    The designated operator of Barbados, Barbados Postal Service, asks us to inform the designated operators of other Union member countries that the industrial action at Grantley Adams International Airport ended on 7 December 2016.

  • 11/23/16 Weather delays in Costa Rica (updated 11/29/16) Open or Close

    The designated operator of Costa Rica, Correos de Costa Rica, asks us to inform the designated operators of other Union member countries that, starting on 23 November 2016, Costa Rica has been experiencing torrential rain and strong winds, especially in the northern and Caribbean regions of the country, as a result of Hurricane Otto. This extreme weather has affected transportation infrastructure (roads, bridges and ports), as well as telecommunications, with the resulting impacts on the national postal network. This will lead to delays in mail processing and delivery (letters, parcels and EMS).

    Correos de Costa Rica thanks all member countries for their understanding; it will update designated operators via EmIS once the situation has returned to normal.

    Update 11/29/16:

    Further to EmIS 120/2016, the designated operator of Costa Rica, Correos de Costa Rica, asks us to inform the designated operators of other Union member countries that postal operations have returned to normal in the affected areas following Hurricane Otto. The extreme weather, which began on 23 November 2016, had a significant impact on transportation and telecommunications infrastructure and, as a result, the postal network.

    Correos de Costa Rica thanks designated operators for their understanding in this emergency situation and reaffirms its commitment to efficient postal service delivery.

  • 11/14/16 Earthquake in New Zealand (updated 2/9/17) Open or Close

    New Zealand Post would like to advise all IPC members that a recent 7.5 magnitude earthquake in the South Island has caused disruption to operations in large areas of the country since November 14th. Affected areas include the Wellington Region and the South Island. Delays in the delivery of all categories of mail (letters, parcels and EMS) are expected in the coming days.

    An update on the situation will be provided in a few days’ time.

    Update 2/9/17:

    The designated operator of New Zealand, New Zealand Post, asks us to inform the designated operators of other Union member countries that the situation in the areas affected by the earthquake on 14 November 2016 is now back to normal.

    New Zealand Post thanks all designated operators for their understanding.

WHAT OUR CLIENTS SAY


IMS provides a professional expertise that is appreciated. They have taken care of our international mailing needs for over 15 years, regardless of the mailing requirements. They are a true partner when it comes to delivering exceptional service.

Kerry Still - Mail Services Manager, Walsworth

We have been utilizing IMS since the early 1990’s and we would not consider working with anyone else. IMS sets the bar by which we measure our other vendors. Their approach to customer service, their integrity, and their dedication to meeting our needs brings considerable value to our company every day.

David C. Rhoa - President, Lake Michigan Mailers, Inc.