About International Mail Service

On October 22, 2015, International Mail Service Inc (IMS) celebrated 25 years in the business of processing foreign mail and packages.  Over that time we’ve maintained the same ownership group and philosophy – provide customers cost effective services and ease of use.

Our customer base has grown to include large printers/publishers, fulfillment houses, universities, domestic mailers, associations, religious organizations, and E-Commerce ventures of all sizes.  You can find IMS customers in almost every state and some foreign countries.

While our parcel business has grown quickly over the last few years, we’ll always be able to process your post cards, letters, and flats too.  Our close relationship with the United States Postal Service (USPS) allows us to offer unique services at highly discounted rates.  Utilizing the USPS means you’re going to get consistent delivery to every country in the world – not just a few industrialized areas.

The attention to detail and customer service IMS provides is unparalleled in this industry.  We make a strong effort to insure that your mail and parcels leave our building with a complete address and your invoice is comprehensive and accurate.  If there is an issue with your mail or packages, we’ll either fix it or contact you to make it right.  We take the “Gatekeeper” responsibility very serious.

If you call our office with a question or quote request, you’ll have a response normally within an hour or two.  Our Sales/Service Representatives can consult on design and service recommendations to insure the best possible value.

Our employees remain a very important part of IMS and we’re very proud of all of them.  They create and employ efficiencies that may go unnoticed to most but allow us to keep costs to a minimum while enabling quick turnaround for your mail and parcels. 

Hopefully this site will educate and serve as a valuable reference tool.  Please let us know how you like it and if you ever pass through Kalamazoo, well, you better stop!

Priority Mail Express International Presort Drop Shipment  |   Priority Mail International Presort Drop Shipment  |  Stamps international services  |  USPS Commercial ePacket, ePacket, FCMI, FCPI, IPA, ISAL, PMEI Drop Ship, PMI Drop Ship, First Class International   |   We specialize in international parcel tracking to all countries.

LATEST NEWS

  • 3/2/18 Snowfall in the UK causing major disruptions Open or Close

    Royal Mail (GB) wishes to share the following :

    The designated operator of the United Kingdom, Royal Mail Group, asks us to inform the designated operators of other UPU member countries that significant snowfall has caused major disruptions to transport services across much of the United Kingdom. There is a red weather warning for heavy snow showers and drifting of lying snow along the central belt of Scotland. As a result, Royal Mail Group has had to close its Edinburgh, Glasgow and Perth depots overnight, with no parcels leaving or arriving on the morning of 1 March 2018.

    Red weather warnings are also in place for Storm Emma, which is expected to cause heavy snow and drifting with strong winds across South West England and South Wales later in the day on 1 March 2018.

    Amber weather warnings are in place for frequent and heavy snow showers across much of Scotland, North East and North West England, the East Midlands, East Anglia, South East England, Southern England and the West Midlands.

    Where it is safe to do so, Royal Mail Group is delivering and collecting as normal, but there is likely to be significant disruption to services across most of the United Kingdom, with the result that same-day ad-hoc collections and delivery service guarantees nationwide have been suspended on 1 March 2018.

    Furthermore, congestion at the Channel crossings is still causing delays for all Royal Mail export services to mainland Europe, and Parcelforce Worldwide guarantees on export services are suspended on Euro Priority and Global Priority services to all mainland Europe, the Channel Islands and the Republic of Ireland on 1 March 2018.

    Royal Mail Group thanks designated operators for their understanding and cooperation and will inform them as soon as the situation returns to normal.

  • 2/20/18 Guatemala shut down indefinately Open or Close

    The designated operator of Guatemala, Correos y Telégrafos, asks us to inform the designated operators of other Union member countries of the state of postal services in Guatemala.

    The procedure under way to enable Correos y Telégrafos to carry out its activities as designated operator and to hire additional staff is currently in its final phase. As a result, international letter-post, parcel-post and EMS services (inbound and outbound) will continue to be disrupted for at least another four months (end of June 2018).

    Correos y Telégrafos asks operators to continue to hold items to be sent to Guatemala until services have been re-established.

    Correos y Telégrafos thanks designated operators for their understanding and cooperation and will inform them once services have returned to normal.

  • 1/5/18 Flooding in Great Britain causing delays Open or Close

    From: UPU.EmIS
    Sent: Friday, January 5, 2018 7:53 AM
    Subject: Subject: EmIS 02/2018 – Great Britain – Flooding

    The designated operator of Great Britain, Royal Mail, asks us to inform the designated operators of other UPU member countries that the extreme winds of Storm Eleanor have caused disruptions to deliveries, trunking and ferry connections. The delivery of letter post, parcels and EMS items is being affected nationwide.

    Royal Mail thanks designated operators for their understanding and cooperation and will inform them as soon as the situation returns to normal.

  • 1/3/18 Temporary interruption in service to Israel Open or Close

    From: UPU.EmIS
    Sent: Tuesday, January 2, 2018 9:04 AM
    Subject: EmIS 1/2018 – Israel – Temporary suspension of inbound customs clearance

    The designated operator of Israel, Israel Postal Company Ltd., asks us to inform the designated operators of other Union member countries that inbound customs clearance activities will be interrupted between January 10-14, 2018 as a result of the switchover to Shaar Olami (Global Gate), Israel’s next generation computerized customs clearance system.

    Although delays are to be expected in the release of postal items, Israel Postal Company Ltd. will make every effort to limit the impact as much as possible.

    Israel Postal Company Ltd. thanks designated operators for their understanding.

  • 12/18/17 USPS increases rates for IPA - ISAL on January 21, 2018 Open or Close

    On January 21, 2018, the United States Postal Service (USPS) is set to increase postage rates for some services.  Note that IMS processing fees will not change at this time.

    Here's the approximate overall impact on IMS customer rates for the following services:

    • International Priority Airmail (IPA): 2.7%
    • International Surface Air Lift (ISAL):  2.6%
    IMS rates for PMEI, PMI, and Commercial ePacket ARE NOT CHANGING at this time.  We don't expect changes to these services until at least late Summer 2018, however they are subject to change with 30 day notice.  The postage rates that IMS pays are based on a "Negotiated Service Agreement" with the USPS and are not calculated off the published rates or timetables for these services. 
     
    For anyone using USPS "First Class Package International Service" (FCPIS), your postage rates from the USPS are going up about 3.9%.  This is a great opportunity to start using our Commercial ePacket service for your international packages!  We can give you door to door tracking AND save you 50% or more to 31 of the most popular countries with more being added (no, I'm not kidding!).

    More information including rate charts will be going out to all customers within the next week or so.  Please let us know if you have questions or would like comparison quotes prepared at the new pricing.

  • 11/9/17 The Philippines taking 3 days off Nov 13-15 Open or Close

     

    From: UPU.EmIS
    Sent: Thursday, November 9, 2017 8:36 AM
    Subject: EmIS 108/2017 – Philippines – Special non-working days
    Importance: High

    The designated operator of the Philippines, Philippine Postal Corporation, wishes to inform the designated operators of other Union member countries that, owing to the hosting of the 31st ASEAN Summit and Related Meetings, the Philippine Government has declared 13, 14 and 15 November 2017 special non-working days in the National Capital Region and the provinces of Bulacan and Pampanga. Delivery of all classes of mail (LC/AO, CP and EMS) will be affected.

    Philippine Postal Corporation thanks designated operators for their understanding.

     

  • 11/9/17 (updated 11/27) Flooding causing delays in Malaysia Open or Close

     

    From: UPU.EmIS]
    Sent: Thursday, November 9, 2017 5:10 AM
    Subject: EmIS 107/2017 – Malaysia – Flooding
    Importance: High

    The designated operator of Malaysia, Pos Malaysia, asks us to inform the designated operators of other Union member countries that flooding in the State of Penang has been disrupting collection and delivery of all mail products since Sunday, 5 November 2017.

    The following postcode areas are affected: 10000, 10050, 10100, 10150, 10200, 10250, 10300, 10350, 10400, 10450, 10460, 10470, 10500, 10502, 10503, 10504, 10505, 10506, 10508, 10512, 10514, 10516, 10518, 10524, 10534, 10538, 10540, 10542, 10546, 10550, 10551, 10552, 10558, 10560, 10564, 10566, 10570, 10576, 10578, 10582, 10590, 10592, 10593, 10594, 10596, 10600, 10604, 10609, 10610, 10612, 10620, 10622, 10626, 10628, 10634, 10646, 10648, 10660, 10661, 10662, 10670, 10672, 10673, 10674, 10676, 10690, 10710, 10720, 10730, 10740, 10750, 10760, 10770, 10780, 10790, 10800, 10810, 10820, 10830, 10840, 10850, 10910, 10920, 10990, 11000, 11010, 11020, 11050, 11060, 11100, 11200, 11300, 11400, 11409, 11500, 11600, 11609, 11700 and 11800.

    Pos Malaysia thanks designated operators for their understanding and cooperation; it will inform them as soon as the situation returns to normal.

    UPDATED 11/27/17:  The flooding issues ended on 11/10/17, all services are back to normal.

     

  • 9/22/17 (updated 10/30) All services suspended in Dominica Open or Close

     

    From: UPU.EmIS
    Sent: Friday, September 22, 2017 5:42 AM
    Subject: EmIS 81/2017 – Dominica – Hurricane Maria
    Importance: High

    The Secretariat of the Caribbean Postal Union (CPU), on behalf of the designated operator of Dominica, the Dominica Postal Service, asks us to inform the designated operators of UPU member countries that all postal services have been suspended in the aftermath of Hurricane Maria.

    As reported by the Prime Minister, many buildings, private and public, including the main general hospital and those serving as hurricane shelters, were compromised.   There is no communication with the communities outside of the capital Roseau, but people who have walked into the capital from outlying areas report that all homes have been destroyed.  There is no electricity, running water, or telecommunication services.  There is an urgent need for tarpaulins and other relief supplies.

    The CPU Secretariat, on behalf of the Dominica Postal Service, thanks all designated operators for their understanding. It will inform them via EmIS as soon as the situation returns to normal.

    Updated 10/27/17:  All services have been restored.

     

  • 9/21/17 Earthquake interrupts service in Mexico Open or Close

    The designated operator of Mexico, Servicio Postal Mexicano, has informed the USPS that due to the earthquake that struck Mexico on Tuesday, 9/19, operations at Mexico City International Airport have been temporarily halted.  The USPS is continuing to accept mail for Mexico and currently expects to resume dispatches on Monday, 9/25.  Customers may anticipate delivery delays. 

    Further updates will be provided as additional information is received.

  • 9/20/17 Hurricanes Irma and Maria service update Open or Close

    From: UPU.EmIS
    Sent: Wednesday, September 20, 2017 10:45 AM
    Subject: Situation in the Caribbean following hurricanes Irma and Maria

    La Poste, the designated operator of France, wishes to inform the designated operators of UPU member countries that the extreme weather conditions in the Caribbean, strongly affected by hurricanes Irma and Maria, have seriously impacted its operations in the following territories: Saint Martin (French part of the Island); (SXM and SFG); Saint Barthélemy (SBH); Guadeloupe (PTP); and Martinique (FDF).

    Situation on 20 September 2017 :

    • Saint Barthélemy: all addresses with postcode 97133: no postal services available until further notice;
    • Saint Martin (French part of the Island): all addresses with postcode 97150: no postal services available until further notice;
    • Guadeloupe: all other postcodes starting with 971: operations heavily impacted; expect delays in delivery services in most areas of the territory. Flights to PTP are often cancelled and/or dedicated to first aid response for the populations of Saint Martin and Saint Barthélemy;
    • Martinique, postcodes starting 972: postal services are OK, but flights to this destination are also heavily impacted; expect delays and disruption.

    La Poste will provide an update on the situation via EmIS in the coming days.

WHAT OUR CLIENTS SAY

IMS provides a professional expertise that is appreciated. They have taken care of our international mailing needs for over 15 years, regardless of the mailing requirements. They are a true partner when it comes to delivering exceptional service.

Kerry Still - Mail Services Manager, Walsworth

We have been utilizing IMS since the early 1990’s and we would not consider working with anyone else. IMS sets the bar by which we measure our other vendors. Their approach to customer service, their integrity, and their dedication to meeting our needs brings considerable value to our company every day.

David C. Rhoa - President, Lake Michigan Mailers, Inc.