SERVICE is not only part of our name, but the foundation of our business!
Our attention to detail is often surprising to new clients that may have been used to the status quo. Professionalism and expertise become evident when talking to one of our customer service or sales representatives - we know foreign mail, it's all we do. We can provide you and your staff the knowledge needed to make good, sound decisions for any mailing program.
IMS customers range from one person working out of their home to printers generating truckloads. We offer a unique level of service that is unprecedented in this industry - for customers of ALL sizes.
International Mail Service, Inc. had its humble beginning in a small strip mall on the west side of Kalamazoo MI in 1990. Our three employees wore many hats - sales, accounting, making pickups, processing mail, and everything in between. Those early days were tough but we had a dream of building something special for ourselves, our employees, and our customers.
Fast forward to the present and you'll still find us on the west side of Kalamazoo, but in a spacious new building that allows us maximum efficiency while supporting our steady growth. Automated mail processing and custom software expedite mail entry and our ability to get customers an accurate invoice. We are also very proud of our employees who share in the primary goal of satisfying our customers!
Along the way we've built strong relationships with the United States Postal Service (USPS) as Postal Qualified Wholesalers and we are a part of the International Mailers Advisory Group (IMAG) that includes many of our competitors. We also work with a number of foreign postal administrations all in an effort to provide cost effective solutions to a variety of situations.
As you use this site, either as a reference tool or to learn more about International Mail Service Inc, just remember that our customers designed these services - we just implement them. Please let us know if we can be of assistance either by providing a quote, meeting with your staff, or just answering questions. Thanks for taking the time to look us over, we guarantee that you'll think we're different!