LATEST NEWS


  • 5/4/16 USPS delivery confirmation now available for IPA packages! Open or Close

    The following service is now available through IMS for the "International Priority Airmail" (IPA) service.  Customers must be integrated using Endicia Professional PC postage.  Consult with IMS if not currently set up and we'll get you started saving and tracking!

    What is Electronic USPS Delivery Confirmation International™?

    Solution

    Available to select countries only

    Electronic USPS Delivery Confirmation International™ (eDelcon) service is provided at no additional charge to the following countries only:

      Online Shipping label /   PC Postage Purchased at Retail
    Australia yes no
    Austria* yes no
    Belgium yes no
    Brazil* yes no
    Canada yes no
    Croatia yes no
    Denmark* yes no
    Estonia yes no
    Finland yes no
    France* yes no 
    Germany yes no
    Gibraltar* yes no
    Great Britain and Northern Ireland yes no
    Hungary yes no
    Iceland* yes no
    Israel yes no
    Italy* yes no
    Latvia yes no
     Lebanon  yes  no
    Lithuania yes no
    Luxembourg* yes no
    Malaysia yes no
    Malta yes no
    Mexico* yes no
    Netherlands yes no
    New Zealand yes no
     Norway  yes no 
    Poland* yes no
    Portugal* yes no
    Saudi Arabia* yes no
    Serbia* yes no
    Singapore yes no
    Slovak Republic   yes no
    Slovenia* yes no
    Spain yes no
    Switzerland yes no
     Turkey  yes no

    *Service Temporarily Suspended

    The electronic version of Electronic USPS Delivery Confirmation International (eDelcon) is available only through USPS-approved PC Postage vendors, Click-N-Ship, USPS® meter label solution (formerly known as Click-N-Ship for Business®), Web tools, and Global Shipping Software (GSS) or other USPS-approved software.

    First-Class Package International Service™ (FCPIS) items paid for at post office retail counters and being mailed to eligible countries listed above can be tracked using the barcode of the PS Form 2976 (customs form) which begins with the prefix LC.

    What is Electronic USPS Delivery Confirmation International (eDelcon)?

    Electronic USPS Delivery Confirmation International (eDelcon) service provides tracking information which includes the date and time an article was delivered or, if delivery was attempted but not completed, the date and time of the delivery attempt. You can the check the delivery status of an item by going to USPS.com and clicking on the "USPS Tracking" feature.

    This service is designed to improve customer service and strengthen the business-to-customer commerce channel. It is available for First-Class Package International Service (FCPIS) items and the following Priority Mail International Flat Rate items:

    • Flat Rate Envelope
    • Legal Flat Rate Envelope
    • Small Flat Rate Envelope
    • Window Flat Rate Envelope
    • Padded Flat Rate Envelope
    • Small Flat Rate Box
    • DVD Flat Rate Box
    • Large Video Flat Rate Box

    What Other Standards Apply to Electronic USPS Delivery Confirmation International Service?

    The following additional standards apply to Electronic USPS Delivery Confirmation International service:

    • Electronic USPS Delivery Confirmation International service may not be combined with any other international extra services.
    • No refunds, inquiries, or claims are offered, and indemnity is not provided.
    • Customers are not able to obtain tracking information by contacting the U.S. Postal Service by telephone.
    • Postage Payment Methods
      • Mailers may pay for Electronic USPS Delivery Confirmation International items by using postage validation imprinter (PVI) labels, postage meter imprint, USPS-approved PC Postage, Click-N-Ship postage, or permit imprint.
      • Customers may apply postage with a customer meter.
    • Price Eligibility
      • Only items paid with USPS-approved PC Postage (with the exception of Click-N-Ship) or permit imprint are eligible for the applicable Commercial Base or Commercial Plus price for the postage portion of the mail piece.
      • Electronically generated customs forms that are not generated with PC Postage or a permit imprint, (i.e., USPS® meter label solution (formerly known as Click-N-Ship for Business®) or Web tools) or that are generated with Click-N-Ship are charged the retail price.
  • 4/18/16 Flooding in Chile (updated 4/25/16) Open or Close

    The designated operator of Chile, CorreosChile, asks us to inform the designated operators of other Union member countries that, as of 17 April 2016, the serious flooding in the Santiago Metropolitan Region will result in distribution delays for the following categories of items: letter mail, parcels and EMS.

    CorreosChile thanks all member countries for their understanding and will update the designated operators through EmIS as soon as the situation returns to normal.

    Update 4/25/16:  The designated operator of Chile, CorreosChile, asks us to inform the designated operators of other Union member countries that the serious flooding in the Santiago Metropolitan Region is over, and postal operations are back to normal.

     

  • 4/18/16 Japan earthquakes service update Open or Close

    Japan Post asks us to inform the designated operators of other UPU member countries that Kumamoto Prefecture has been severely affected by the strong earthquakes which have occurred in Japan since Thursday, 14 April 2016.

    The earthquakes have caused major disruption of rail and road transport in the affected area and neighbouring regions.

    The postcode areas affected by these earthquakes are as follows:

    860xxxx – 869xxxx (Kumamoto Prefecture)

    880xxxx – 889xxxx (Miyazaki Prefecture)

    890xxxx – 899xxxx (Kagoshima Prefecture)

    Delays are being experienced in the transport of all inbound/outbound mail items (letters, parcels and EMS) in these areas.

    Japan Post thanks designated postal operators for their understanding and cooperation and will update them via EmIS as soon as the situation returns to normal.

  • 3/31/16 Japan customs requirements Open or Close

    Japan asks us to inform Union member countries and their designated operators of the following:

    Customs inspection of inbound mail in Japan is being strengthened as part of counter-terrorism measures, in connection with the convening of the Ise-Shima G 7 Summit this year, and the 2020 Tokyo Olympic and Paralympic Games. Therefore, Japan Post would like to request each designated operator’s cooperation in conducting a thorough inspection of the contents of all mail items, without exception, based on the Regulations of the Universal Postal Convention, ensuring that all these items are accompanied by all the required documents, and not accepting any dangerous goods.

    Read More
  • 3/25/16 Service to Belgium after explosions Open or Close

    bpost (BE) wishes to inform all member countries that following the terrorist attacks on Brussels Airport, all air traffic remains cancelled until at least Sunday, 27 March 2016. There are still heavy disruptions for all inbound and outbound mail, parcels and EMS sent by air. Road solutions remain activated for outbound mail, parcels and EMS, as well as, where possible, alternative air solutions via the surrounding countries. bpost can only accept items by surface.

    bpost kindly requests for the mail to be kept on hold by the concerned members, when only airmail transport is possible, and until further notice. Some areas where mail delivery was not possible have not returned to normal yet.

  • USPS rate changes for January 2016 Open or Close

    As most of you know by now, the United States Postal Service (USPS) is increasing rates for many domestic and international services on January 17, 2016. This increase only includes the “Competitive Services” (Shipping Services) – mail or “Market Dominant” services like First Class Mail are not included in this round. 

    All of the new Domestic and International postage rates from the USPS are available at http://pe.usps.com/. Go to the “Shipping Services Prices” and “Mailing Services Prices” indexed on the left side and use the tabs along the bottom to see all of the rates.

    Rates for the following IMS services are increasing on January 17, 2016:

    International Priority Airmail (IPA) – IMS rates increasing avg of 2.7%.

    International Surface Air Lift (ISAL) – IMS rates increasing avg of 4.1%.

    Rates for direct entry into Canada Post are increasing for most services on January 11, 2016. Since rates for these services are based on piece counts and currency fluctuations (no published rates), let us know if you’d like individual quotes updated.

    Due to the fact that our customized agreement with the USPS will not renew until April or May, 2016 (no exact date or percentage at this time), rates for the following services will not increase until then:

    Commercial ePacket (CeP)

    Priority Mail Express International (PMEI)

    Priority Mail International (PMI)

    I want to take this opportunity to thank ALL of our loyal customers. We really do appreciate your business and strive to give you the best possible experience. Our staff pays attention to every detail in the processing and invoicing of your materials. Also, we’re in the process of building a brand new web site that will debut in January to hopefully improve that experience. Let us know if you like it!

    Please let us know if you have any questions or would like quotes updated. You can call our offices at 800-466-6245 or use the “Quote Request” button at the top of our home page (www.intlmailserv.com). Thanks again, we look forward to working with you in 2016!

     

  • International addressing guidelines - updated! Open or Close

    Looking for improved international mail delivery? Maybe you should start with the delivery address. International addresses follow a specific format which is dictated by recommendations from the country of origin and from the destination country. And although each country has their own specific addressing requirements, there are some universal standards that should be followed when addressing a foreign mail piece.

    The first thing to remember is that the name of the destination country must always:

    Be printed as the last line of the address

    Be in all capital letters

    Be in the language of the dispatching country

    The next item to consider is the “postal code”. Like a US zip code, a foreign postal code is an essential element of an international address. Currently there are more than 116 countries that use postal codes as a part of their addressing requirements. The tricky thing about postal codes is that their format varies widely around the world. From an alpha numeric format of 6 characters with a space between the 3rd and 4th (ANA NAN) used in Canada, to Australia which uses 4 digits to the United Kingdom which uses 6 different alpha numeric formats. Yes, it can be hard to keep it all straight!

    We see numerous postal codes that have been corrupted due to the field being set as a “Zip + 4”, or the field not being large enough to contain a code over 5 digits. Just like here in the US where a bad or missing zip code may impede delivery, a missing or corrupted international postal code can have the same effect – especially in countries where the postal technology is still developing.

    One of the best resources for information on formatting international addresses is theUniversal Postal Union. There you can find country specific addressing requirements and formats as well as links to member postal organizations. Another great source for foreign address knowledge is “Frank’s Compulsive Guide to Postal Addresses”.

    There are companies out there that provide international address hygiene and standardization. They can correct address format and spelling, identify undeliverable or uncorrectable addresses and often add missing address elements and postal codes.

    And we’re here if you need us! We’d be happy to take a look at your address file prior to addressing and offer assistance and guidance. We can help identify addresses that are missing elements, addresses that are insufficient and can even “clean up” formatting issues. That way you’re not wasting time and money prepping mail pieces that aren’t going anywhere. So, if you’re concerned about improved international mail delivery, start with the most important part of an international mail piece – the delivery address.

  • Return address required on all international mail Open or Close

    Effective January 4, 2010, return addresses are required on all outbound international mail - regardless of service used.  The new requirement is being established in response to changes in Universal Postal Union (UPU) regulations.  It specifies that mailpieces must bear a complete return address in the country of origin (where you pay postage).  In other words, if mailed through the USPS, return must be a US address (See USPS Regulation 122.23).  If mailed direct through Canada Post, return must be Canadian.  Further, it’s recommended that the destination country name be on the last line in capital letters.

  • International postal codes Open or Close

    A frequent mistake in addressing international mail pieces is an incorrect postal code format.  But, an error here can cause your mail to be greatly delayed or not delivered at all.  It can be difficult to know if a postal code is correct with so many different formats and the fact that some countries don’t use them at all.  Often, the problem is trying to fit a foreign postal code into a domestic zip + 4 format.  There are many resources available to find out if your destination uses postal codes, or what the proper format is.  One is the Universal Postal Union, which has a section for each country.  You can also contact your international mail specialist, like International Mail Service.

  • Unaddressed Admail to Canada Open or Close

    Looking to reach a highly targeted audience while sticking to a tight budget?Unaddressed Admail to Canada allows you to target residences and / or businesses in a specific geographic region for a fraction of the cost of addressed mail.  All without the need to purchase a list and pay the associated costs to address and sort the mail pieces.

    Customers with multiple retail locations throughout Canada can mail a specified number of pieces around any number of retail addresses and we can manage it all for you.  You can send flyers, brochures, cards, coupons, envelopes, samples, magazines, and newspapers - allowing you to customize and vary your message.

    Canada Post offers an online tool to help determine how many applicable addresses may be on a particular carrier route.  Or, International Mail Service Inc can acquire the counts for you - you tell us how many you want to send (surrounding a single address or multiple) and we’ll do the rest!

    To get an idea how easy this can be, counts and maps of all Canadian FSAs (Forward Sortation Areas) by region can be found here.  A sample map of carrier routes within a greater Toronto FSA can be viewed here

    Once you’ve decided on where to send your mail, we can help you build a timeline to insure your offer is hitting the target date(s).  Since we enter mail in Windsor ON, it can take up to 15 days to reach the targeted delivery area.  By paying the “Premium” rate (about 1 cent extra), we can specify the delivery start date (of a 3 day delivery window). 

    Preparation requirements are minimal when using IMS to facilitate your mailing.  Items need to be bundled by 50 or 100 counts during production or we can provide that service.  We then send the corresponding bundles to the designated FSAs.

    Our experience can help guide you through this process to make it simple and VERY cost effective.  Give us a call and let us know a little more about what you’d like to accomplish and we’ll make it happen!

WHAT OUR CLIENTS SAY


IMS provides a professional expertise that is appreciated. They have taken care of our international mailing needs for over 15 years, regardless of the mailing requirements. They are a true partner when it comes to delivering exceptional service.

Kerry Still - Mail Services Manager, Walsworth

We have been utilizing IMS since the early 1990’s and we would not consider working with anyone else. IMS sets the bar by which we measure our other vendors. Their approach to customer service, their integrity, and their dedication to meeting our needs brings considerable value to our company every day.

David C. Rhoa - President, Lake Michigan Mailers, Inc.